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Accounting Customer Support

4 months ago


Wokingham, United Kingdom Matched Group Full time

**Accounting Customer Support**

**Role**: Provide support to customers using the software; mentor and coach junior colleagues

**Location**: 3 days a week in the Wokingham office

**Why?** Fast growing software vendor + career progression + quickly make an impact
- Do you have an accountancy qualification (ACCA, ACA, or AAT Level 2 or above)?
- Have you worked in an Accountancy Practice for 3+ years?
- Are you excellent at building rapport and providing superior customer service?

We are working with one of the fastest-growing software companies in the UK who produce innovative accountancy solutions trusted by thousands of people. They take enormous pride in developing leading-edge software products that are intuitive, thoughtfullydesigned and offer exceptional value for money. They have won numerous industry awards. Through creativity, collaboration and a forward-thinking culture they deliver new, ambitious, and cutting-edge products that revolutionise the way people work.

As an Accounting Customer Support Consultant, you will provide exceptional customer support to clients using the software. You'll be an exceptional individual, building rapport with customers and a passion to use your knowledge of Accounts and FinancialReporting to deliver solutions. This role will use your Accounting expertise to provide mentoring and coaching to colleagues. This is a brilliant role and time to join - the team is expanding and with a passion for career progression, you will be able to makean impact quickly and fulfil your long-term career ambitions.

**Accounting Customer Support**:

- Responsibilities**:

- Manage daily work flow for Customer Support Executives in the team
- Provide training and on the job training for colleagues to grow their accounts knowledge and customer service skills
- Write, update and maintain support and training materials
- Ensure you and the team have a deep knowledge of products

**Accounting Customer Support**:

- Requirements**:

- Accountancy qualification (ACCA, ACA, or AAT Level 2 or above)
- 3 years experience working in an Accountancy Practice
- Experience and knowledge of 2 of the following: Knowledge of bookkeeping up to trial balance, understanding of double entry transactions and journals required after the trial balance has been input, final accounts preparation, understanding of differentaccounting standard regimes (FRS105, FRS102 (1A)), Creation of iXBRL Accounts for HMRC Filing, Use of accounts production and iXBRL software
- Experience of tax return preparation
- Strong customer service focus
- Strong verbal and written communication skills

For more information, please contact **Katie** at Matched Group:
Accounting Customer Support / Accountant / ACCA / AAT / CIMA / Account Assistant / Accounting