Patient Pathway Co-ordinator

2 months ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

We are currently recruiting for a full time dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. You will be working within a very demanding but rewarding environment and will need to be flexible.

You will be required to work across a 5 day working week within the opening hours of the Contact Centre which is Monday to Friday, 08:00 - 18:30 with Saturday working (optional) as and when needed to meet the service needs.

The role will consist of booking patients appointments, referral management and providing customer service to patients in an efficient and sensitive manner via telephone.

You will have previous experience working in a customer service environment preferably within the NHS and will possess good organisational and communication skills in order to liaise with various areas internally and external to the Trust. You must possess a clear and confident telephone manner.

The ability to effectively & efficiently organise workload is essential. You will be required to work within Referral to Treatment (RTT) pathways, and comply with national and local waiting time outpatient targets. Knowledge of NHS computer systems would be advantageous, but you may also be familiar with other computerised booking systems.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

**Main Duties and Responsibilities**:
- Check GP referral letters and register patients on Medway and CAB where necessary.
- To be aware of the 18 week RTTP Target and the Trust and patient’s responsibilities therein.
- Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants.
- Telephone patients to negotiate appointments, or print and send partial booking letters as appropriate.
- Manage all electronic referrals as Trust policy.
- To work progressively towards the implementation of Choose & Book project through direction from management team.
- To amend work processes as directed in line with changes to booking practices as instructed by management team in the implementation of Choose & Book and partial booking.
- Deal with patient telephone enquiries across a range of specialties.
- Make follow up appointments, in line with partial booking, as requested by Medical Secretaries, Wards, Clinics, Departments & other hospital sites.
- Cancel and re-arrange clinics as requested, and inform patients of such arrangements.
- Liaise with the Senior Patient Pathway Manager and Supervisors, and Nursing Staff/Medical Secretaries/Medical Records/other departments and outlying hospital sites.
- Assist in the maintenance and control of the clinics to ensure an efficient service to both the patients and the Doctors.
- Any other duties as delegated by the Patient Pathway Supervisors/ Patient Pathway Managers.
- Provide a quality reception role across all sites ensuring that all patient details are correct and clinic reconciliation is maintained in real-time.
- To work across a 6 day working week within the opening hours of the Contact Centre which is Monday to Friday, 08:00 - 18:30 with Saturday working (optional) as and when needed to meet the service needs. A shift pattern which is determined by the demands of the service. This will include a minimum of one late shift ie: 10:30 - 18:30.
- To ensure that patients are offered appropriate appointments, in line with
- Departmental protocols and guidelines, maintaining 18 week RTT rules whilst adhering to the Trust Access policy
- To deal with telephone callers politely and efficiently, either in person or by transferring to the relevant

  • Senior Patient Pathway Co-ordinator

    4 days ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We require a RTT Validator/Senior Pathway Co-ordinator for the Specialist Midwives Team. You will be required to provide efficient secretarial/ administrative support. You will be required to use your own initiative. Required to manage, prioritise, plan and organise your own time using extensive knowledge, skills and experience. To be a ‘Team Player’...

  • Senior Patient Pathway Co-ordinator

    5 days ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    **We require a RTT Validator/Senior Pathway Co-ordinator for the Specialist Midwives Team. You will be required to provide efficient secretarial/ administrative support.** **You will be required to use your own initiative. Required to manage, prioritise, plan and organise your own time using extensive knowledge, skills and experience.** **To be a 'Team...

  • Patient Pathway Co-ordinator

    1 month ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are currently recruiting for a full time dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. The successful post holder will be working within a very demanding but rewarding environment and will need to be...

  • Patient Pathway Co-ordinator

    5 days ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are currently recruiting for a full time dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. The successful post holder will be working within a very demanding but rewarding environment and will need to be...

  • Patient Pathway Co-ordinator

    4 days ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are currently recruiting for a full time dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. You will be working within a very demanding but rewarding environment and will need to be flexible. You will be...

  • Patient Pathway Co-ordinator

    1 month ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    **We are currently recruiting for a full time dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. The successful post holder will be working within a very demanding but rewarding environment and will need to be...

  • Mdt Co-ordinator

    2 days ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    MDT Co-ordinator Job Information A developmental role at a Band 3 would be considered for the right applicant. This role allows for home working in line with service needs. Do you have excellent administration skills, a good eye for detail and the tenacity to 'go that extra mile' and be the hidden voice of patients who are navigating through the Trust on a...

  • Patient Pathway Co-ordinator

    1 month ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    **Main Duties and Responsibilities**: - Check GP referral letters and register patients on Medway and CAB where necessary. To be aware of the 18 week RTTP Target and the Trust and patients responsibilities therein. Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants. Telephone patients to negotiate...

  • Transfer of Care Referrals Co-ordinator

    1 month ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    **Do you thrive on a challenge? Are you methodical with the drive to succeed?** An opportunity has arisen to join the Older Peoples Service & Transfer of Care Hub team at Colchester Hospital as a Transfer of Care Referrals Co-ordinator. The post holder will be required to carry out a wide range of duties to support the Transfer of Care Hub (TOCH) in the...

  • Pathway Tracker

    1 month ago

    Colchester, United Kingdom NHS Professionals Full time

    **Job Title - Pathway Tracker** **Rate - £11.85** **Location - Colchester Hospital** **Ward - Pathway Tracker, MDT office Villa 5** **Working Pattern - Monday-Friday 8am-4pm ( 37.5)** **Duration - 13/02 to 28/04/23** **MIT : Careflow, Evolve, Somerset (training can be given), ICE, CRIS** - To work closely with all members of the Multi Disciplinary Team...

  • Transfer of Care Referrals Co-ordinator

    1 month ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Do you thrive on a challenge? Are you methodical with the drive to succeed? An opportunity has arisen to join the Older Peoples Service & Transfer of Care Hub team at Colchester Hospital as a Transfer of Care Referrals Co-ordinator. The post holder will be required to carry out a wide range of duties to support the Transfer of Care Hub (TOCH) in the...

  • MDT Co-ordinator

    2 weeks ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job summary Are you enthusiastic, hardworking and well-motivated? Are you looking for a new challenge? We are looking for a highly motivated person to join our friendly team as an Orthopaedic MDT Co-ordinator. You will be working closely with a dynamic team of Clinicians, Surgical Care Practitioners, administration staff plus all members of the...

  • MDT Co-ordinator

    5 days ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job summary Are you enthusiastic, hardworking and well-motivated? Are you looking for a new challenge? We are looking for a highly motivated person to join our friendly team as an Orthopaedic MDT Co-ordinator. You will be working closely with a dynamic team of Clinicians, Surgical Care Practitioners, administration staff plus all members of the...

  • Pcn Care Co-ordinator

    2 weeks ago

    Colchester, United Kingdom Primary Care Careers Full time

    **About the Role**: We have an exciting new opportunity for an enthusiastic team member to become a Care Co-ordinator at Tiptree Medical Practice The Care Coordinator’s role will support the primary care professionals in coordinating all key activity including access to services, advice, and information, and ensuring health and care planning is timely,...

  • MDT Co-ordinator

    2 weeks ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job summary Are you enthusiastic, hardworking and well-motivated? Are you looking for a new challenge? We are looking for a highly motivated person to join our friendly team as a regional MDT Co-ordinator. You will be working closely with a dynamic team of Clinicians, Surgical Care Practitioners, administration staff plus all members of the...

  • MDT Co-ordinator

    5 days ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job summary Are you enthusiastic, hardworking and well-motivated? Are you looking for a new challenge? We are looking for a highly motivated person to join our friendly team as a regional MDT Co-ordinator. You will be working closely with a dynamic team of Clinicians, Surgical Care Practitioners, administration staff plus all members of the...

  • Operational Co-ordinator

    1 month ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    **Do you thrive on a challenge? Are you methodical with the drive to succeed? Have you got the determination and desire to make a real difference to the lives of people in East Suffolk and North Essex?** **Due to a recent promotion within the department an exciting opportunity has arisen to join the Gastroenterology team at Colchester hospital as an...

  • Operational Co-ordinator

    1 month ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Do you thrive on a challenge? Are you methodical with the drive to succeed? Have you got the determination and desire to make a real difference to the lives of people in East Suffolk and North Essex? Due to a recent promotion within the department an exciting opportunity has arisen to join the Gastroenterology team at Colchester hospital as an Operational...

  • Interventional Radiology Administrator/pathway

    2 weeks ago

    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    An exciting opportunity has arisen for you to provide full administrative support to the Interventional Radiology Department, staff and patients at Colchester General Hospital. You will liaise with Consultant Radiologists, Radiographers, Consultants and key personnel within ESNEFT and external hospitals. You will be expected to maintain a high level of...

  • Supplies Co-ordinator

    2 weeks ago

    Colchester, Essex, United Kingdom Ramsay Health Full time

    Supplies Co-ordinator Location: Oaks Hospital, Colchester Hours: 37.5 hours per week, Full-time Salary: Depending on experience + Benefits Summary:Oaks Hospital is one of Essex's leading private hospitals with an excellent reputation for delivering high quality private hospital treatments and services.Located on the outskirts of Colchester, the hospital...