Temporary Finnish Customer Engagement Specialist

2 weeks ago


London, United Kingdom Moore Talent Solutions Limited Full time

A global Airline is hiring a temporary Finnish Customer Engagement Specialist to work in their Customer Care Team. Excellent verbal and written communication in both Finnish & English are essential in this role. It will be full time in the office initially,Monday - Friday, 37.5 hours per week so an easy commute to Wembley, North-West London will be very important. Working in a very supportive team where training will be provided and help is on hand throughout your assignment. There may also be the opportunityfor this position to become permanent. You will be responding in a positive and commercial manner to post-travel customer correspondence related to aspects of their products or services.

**Key responsibilities**
- Answer customer queries over the telephone and, when appropriate, resolve claims immediately
- Analyse all claims and investigate thoroughly using the relevant tools;
- Contact customers by phone to try and settle claims/resolve issues in a more personalised manner
- Give relevant compensations and goodwill gestures according to legal guidelines and company’s guidelines;
- Communicate information about products and services to customers;
- For elite and sensitive claims, liaise with the local Customer Care relay before settling and suggest a goodwill gesture if appropriate;
- Report all relevant customer experiences and comments to the Customer Engagement Team Coach/Team Manager;
**Knowledge & Skills**
- Word/Excel/Lotus Notes
- Experience in using the Fidelio, Amadeus, Intranet, ePax, World Tracer is an advantage
- Excellent written and verbal communication in Finnish & English
- Excellent attention to detail
- Exceptional customer service skills and telephone manner



  • London, United Kingdom Casimba Gaming Full time

    Job Description Overview: As a Finnish VIP Account Manager, you will be tasked with ensuring that our Finnish-speaking customers enjoy their experience on our online casinos. You will play a key role in a team of enthusiastic and ambitious professionals with a keen understanding of our business operations, focused on building a world-class online...


  • London, United Kingdom First People Recruitment Full time

    Job Title: Finnish speaking Customer Account Manager The Skills You Need: Fluent Finnish and English both written and verbal, Solid customer support experience. Your New Salary: £28k-£30k + benefits. Location: North London Hybrid: 3 Days at home and 2 days in the office Perm Start ASAP Working hours: 37.5 hours per week (Half to 1...


  • London, United Kingdom Euro London Full time

    Are you a fluent Finnish speaker? Are you looking for a bit of temp work from home? We are working with a leading research company in London who are looking for a Finnish speaker for some holiday cover at the end of January. This role is a temporary part time role for 3 weekss. What you'll get: - 3 weeks temp work, weekly pay. - Training provided - £10 per...


  • London, United Kingdom Language Recruitment Services Ltd Full time

    **Market Researcher/Interviewer Finnish Speaking - 100% Remote** **Locations - London / Freelance/ Finland** **Excellent Hourly/Daily Rates** **Job Reference JB0518418** LRS (**Language Recruitment Services**) are regularly recruiting **Finnish speaking Market Research Analysts, On-Line Researchers, Qualitative and Quantitative Researchers, Medical...


  • London, United Kingdom Hintsa Performance Full time

    **About us** Hintsa is a leader in wellbeing and high-performance services. Hintsa offers science-based coaching, training, and digital tools to improve the life and performance of business professionals, athletes, teams, and organisations. Over its 20-year history, Hintsa has grown from medical roots into a multinational company that serves a clientele...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom VMA Group Full time

    Community and Engagement Specialist Hybrid / 3 days in London Circa £45,000 plus benefits A London based multinational professional services firm that provides advisory services for the built environment is seeking a Community and Engagement Specialist. This is a newly created role that sits within their in-house centre of excellence, which inturn is...


  • London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job Description ENGAGEMENT MANAGER Location: UK **Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Engagement...

  • Strategic Customer Engagements

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Strategic Customer Engagements

    Found in: Talent UK C2 - 3 days ago


    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....


  • London, United Kingdom Clinical Professionals Full time

    **Reference Number: JO-2402-529156** Customer Support Specialist Rate: Negotiable **Job Type**: Contract Location: Central London / West End **Job Title**: Customer Support Specialist **Location**:Moorgate, London **Pay Rate**: £94.60 - £121.20 Per Day PAYE **Contract Duration**: 7 Months - Possibility for extension/permanent My client, a...


  • London, United Kingdom Language Matters Full time

    French speaking Technical Support Specialist Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent French and English to join their international team on a 12-month FTC (maternity cover). In this role, you will provide outstanding support to the company’s customers, together with accurate resolution...


  • London, United Kingdom Inventum Group Full time

    **Job title**: Marketing Customer Engagement Lead **Reports to**: Senior CRM Manager **Job type**: Permanent, Hybrid 3 Days in office, 2 days working from home. **Description**: The overall purpose of the role is to own the Customer Engagement plans, truly placing the customer at the focus of everything they do. Utilising customer data in new ways,...

  • Team Assistant/ PA

    5 hours ago


    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Hays are recruiting for an exciting new opportunity within a multi-product global business for a Team Assistant. Working closely with a PA, you will provide professional support to a senior leader and their wider team. Meeting and greeting high profile customers and guests Managing budgets and accounts (incl. bookkeeping) and processing and recording...


  • London, United Kingdom AppSamurai Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. What is Storyly? Storyly is the only user engagement platform that brings stories to your mobile app. You can integrate into your app easily, create stories for your users, and track results. With native SDKs and dedicated dashboards, Storyly opens up...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Operations Specialist, London, Financial Services, £33,000, Hybrid-Working, Immediate Start! - Acting as the key contact for any external complaints/escalations - Completing due diligence on new and existing customers - Investigation each query to decide whether to uphold the complaint, then communicating the decision(s) to the customer(s) - If...


  • London, United Kingdom Language Matters Full time

    German speaking Technical Support Specialist Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company’s customers, together with accurate resolution and guidance on all product-related...


  • London, United Kingdom Munich Re Specialty Group Full time

    Engagement (Event) Specialist **Company** Munich Re Specialty Group **Location** London, United Kingdom At Munich Re Specialty Group (MRSG), individuality and intellectual curiosity is a key driver for our success and innovation. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will...


  • London, United Kingdom Hearing Expert Full time

    Are you an outgoing and enthusiastic person who loves engaging with people from all walks of life? Do you have a passion for making a difference in people's lives and providing exceptional customer service? If so, we have an exciting opportunity for you! We are seeking a full-time Face to Face Promoter to join our team, representing our company as we travel...


  • South London, United Kingdom Star OUTiCO Full time

    **Customer Experience Specialist, Cardiovascular**: **South East/South West London**: Star OUTiCO is recruiting for an exciting new team of Customer Experience Specialists! Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing...