Finnish VIP Account Manager

4 weeks ago


London, United Kingdom Casimba Gaming Full time

Job Description

Overview:

As a Finnish VIP Account Manager, you will be tasked with ensuring that our Finnish-speaking customers enjoy their experience on our online casinos. You will play a key role in a team of enthusiastic and ambitious professionals with a keen understanding of our business operations, focused on building a world-class online entertainment brand and ensuring Casimba Gaming maintains a happy and reliable customer-base within the Finnish online gaming market.

Responsibilities:

· Acting as the primary contact for all Finnish-speaking VIP customers

· Building and nurturing relationships with our most valuable customers.

· Working proactively to meet the needs of the VIP portfolio and enhancing their gaming experience

· Upselling promotions, reactivating inactive customers, handling banking complications, and awarding VIP bonuses

· Ensuring consistency in communication according to brand guidelines

· Adhering to applicable regulations and legislation, and effectively identifying and managing risks.

Skills, Experience & Qualifications:

Essential

· Fluent in Finnish

· Strong English language skills.

· Previous experience in customer support/services.

· Commercially minded with great attention to detail.

· Able to develop close business relationships with Elite customers.

Nice to have, but not essential:

· Previous experience working in the gambling/igaming industry.

Please note:

Applicants should hear back about invitation to interview by 12th April.

Interviews planned for week commencing 15th April.

#J-18808-Ljbffr
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