Onboarding Engagement Senior Consultant

6 months ago

London, United Kingdom Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
Their key focus will be on providing **upfront onboarding consultancy** to new and strategic European clients. Generating a client-centric experience and creating a foundational partnership, will enable this individual to generate value for Visa, our clients and society at large.

**What we expect of you, day to day**:

- Lead the onboarding engagement with a select group of prioritized and strategic European clients. Present to the client the onboarding process, timings and expectations. Create, customise and/or maintain such materials to support such engagements. Build a strong relationship with your client base.
- Oversee the onboarding process for a select group of prioritized clients. Be the first point of contact to provide guidance and support on onboarding matters for such clients, throughout the onboarding process. This may include ensuring client readiness, answering questions, resolving blockers, exploring alternative approaches and/or sharing status updates.
- Advocate for your clients within Visa. Take a leadership role coordinating within your team, and across the business and cross-functional teams (i.e. Compliance, Risk, Legal, Implementation) to ensure client concerns from an Onboarding perspective are addressed and client has a clear view of the Visa requirements for Onboarding given the client scenario.
- Enable best practice and speed to market. Obtain feedback and contribute to the continued process improvement required to enhance the client experience when Onboarding with Visa. Focus on key themes we are seeing across clients, with consideration given to speed to revenue, and the enhancement of both tools and processes.
- Be accountable for prioritizing conflicting and competing demand across the business to ensure Visa resources are deployed to maximum effect, considering operating level agreements and other expectations in place.
- Contribute to the management of the Onboarding team, providing, guidance and development to others, collaborating cross-functionally to bring the best of Visa to the internal team and clients.
- This is a hybrid position. This position is open for Visa Employees in London or any other Europe location. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._

**Qualifications**:

- Ideally, Bachelor’s Degree in Business Administration or equivalent
- Ideally, experience in the payment industry and client facing experience
- Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions and geographies
- Proven ability to set and deliver upon priorities within busy, shifting environment
- Effective planning and organizational, conceptual, and logical problem-solving skills
- Focus on continuous improvement and ability to identify opportunities
- Ability to influence stakeholders up to executive level internally and externally
- Working expertise in Microsoft Office, including Outlook, Word, Excel and Powerpoint

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

  • Senior Onboarding Professional

    3 weeks ago

    London, Greater London, United Kingdom RedCat Digital Full time

    Role SummaryWe are seeking a Senior Onboarding Professional to join our team at RedCat Digital. As a Senior Onboarding Professional, you will be responsible for overseeing the onboarding process and developing strategies to improve customer engagement.You will work closely with stakeholders to understand their needs and develop innovative solutions. The...

  • Client Onboarding and Success Consultant

    3 weeks ago

    London, Greater London, United Kingdom Street Context Full time

    Job Title: Client Onboarding and Success ConsultantWe are seeking an experienced Client Onboarding and Success Consultant to join our team at Street Context. The ideal candidate will have a strong understanding of client onboarding and success principles and be able to develop and execute strategies to drive adoption and retention.Key...

  • Mid-market Onboarding Consultant, International

    6 months ago

    London, United Kingdom Toast Full time

    Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our...

  • Onboarding Strategy Consultant

    6 months ago

    London, United Kingdom Optimizely Full time

    At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...

  • Digital Onboarding Consultant

    3 weeks ago

    London, Greater London, United Kingdom LexisNexis Risk Solutions Full time

    About the TeamRiskNarrative operates as a recognized innovative leader in the field of risk management. We are a passionate team who see development as a creative and inspiring endeavor, looking for talented individuals to join us and deliver world-beating products.As a Digital Onboarding Consultant, you will support and deliver the onboarding and ongoing...

  • Onboarding Consultant

    6 months ago

    London, United Kingdom Pendo Full time

    The Professional Services team's mission is to accelerate the time to value for our Pendo users. We are a team of creative individuals passionate about delivering value for our customers while sharing best practices. We aim to exceed our customers' expectations in every engagement while positively influencing their business outcomes. The Consultant plays a...

  • Senior Engagement Consultant

    1 month ago

    London, United Kingdom Axpe Consulting Full time

    Job Description Senior Engagement Consultant Location: London Salary: £140,000 Contract: Long Term Position Overview: We are seeking an experienced and results-oriented Senior Engagement Consultant to join our team. This role requires a professional with experience in service and consulting sales. in a variaty of sectors. Key Responsibilities: Drive...

  • Senior Engagement Consultant

    2 months ago

    London, United Kingdom Axpe Consulting Full time

    Senior Engagement ConsultantLocation: LondonSalary: £140,000Contract: Long TermPosition Overview:We are seeking an experienced and results-oriented Senior Engagement Consultant to join our team. This role requires a professional with experience in service and consulting sales. in a variaty of sectors.Key Responsibilities:Drive sales across various...

  • Senior Engagement Consultant

    2 months ago

    London,, UK, United Kingdom Axpe Consulting Full time

    Senior Engagement ConsultantLocation: LondonSalary: £140,000Contract: Long TermPosition Overview:We are seeking an experienced and results-oriented Senior Engagement Consultant to join our team. This role requires a professional with experience in service and consulting sales. in a variaty of sectors.Key Responsibilities:Drive sales across various...

  • Senior Engagement Consultant

    2 months ago

    London, United Kingdom Axpe Consulting Full time

    Senior Engagement ConsultantLocation: LondonSalary: £140,000Contract: Long TermPosition Overview:We are seeking an experienced and results-oriented Senior Engagement Consultant to join our team. This role requires a professional with experience in service and consulting sales. in a variaty of sectors.Key Responsibilities:Drive sales across various...

  • Digital Onboarding Consultant

    2 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly skilled Digital Onboarding Consultant to join our team at LexisNexis Risk Solutions. As a key member of our Business Services vertical, you will be responsible for delivering exceptional customer experiences and ensuring the timely onboarding of new customers onto our RiskNarrative Digital Onboarding & Financial Crime...

  • Senior Engagement Consultant

    2 weeks ago

    London Area, United Kingdom Axpe Consulting Full time

    Senior Engagement ConsultantLocation: LondonSalary: £140,000Contract: Long TermPosition Overview:We are seeking an experienced and results-oriented Senior Engagement Consultant to join our team. This role requires a professional with experience in service and consulting sales. in a variaty of sectors.Key Responsibilities:Drive sales across various...

  • Onboarding Executive

    6 months ago

    London, United Kingdom LegalAndGeneral Full time

    **Company Description** The world of investment is changing. Our vision at **Legal & General Investment Management** is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our...

  • Customer Onboarding Consultant

    6 months ago

    London, United Kingdom BigHand Full time

    **About BigHand**: BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best. We make big...

  • Onboarding Consultant

    6 months ago

    London, United Kingdom Miro Full time

    **About the Team**: Miro's Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team plays a critical role in the customer journey by helping them...

  • Onboarding Specialist

    1 week ago

    London, United Kingdom Salt Search Full time

    Salt is excited to support this Financial Services client with the resource of a new Onboarding Specilalist to join their team on an ASAP starting contract role. In this position, you will ensure new customers successfully adopt Mailchimp, achieve their business objectives, and are set up for long-term success. To succeed in this role, you will use your...

  • Onboarding Executive

    6 months ago

    London, United Kingdom LegalAndGeneral Full time

    **Company Description** The world of investment is changing. Our vision at **Legal & General Investment Management** is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our...

  • Client Onboarding Executive

    6 months ago

    London, United Kingdom Social Value Portal Full time

    **Who we are**: We’re a company on a mission to deliver £100bn in social value to help people, places and the planet thrive. We launched in 2014 and within a short time have become the market leader in measurement and reporting of social value in the UK. The market is still emerging but is growing very rapidly. We have recently received Series B...

  • Onboarding Specialist

    2 weeks ago

    London, United Kingdom Salt Full time

    Salt is excited to support this Financial Services client with the resource of a new Onboarding Specilalist to join their team on an ASAP starting contract role. In this position, you will ensure new customers successfully adopt Mailchimp, achieve their business objectives, and are set up for long-term success. To succeed in this role, you will use your...

  • Onboarding Specialist

    3 weeks ago

    London, United Kingdom Salt Full time

    Salt is excited to support this Financial Services client with the resource of a new Onboarding Specilalist to join their team on an ASAP starting contract role. In this position, you will ensure new customers successfully adopt Mailchimp, achieve their business objectives, and are set up for long-term success. To succeed in this role, you will use your...