Syp - Enquiry Desk Assistant - Feb 23

4 weeks ago

Doncaster, United Kingdom South Yorkshire Police Full time

**Department: Doncaster**

**Location: Doncaster**

**Salary: £21,432 - £23,100**

**Hours**:16hrs**

**Contract Type: Temporary until 31 March 2024**

**Role Purpose**:
Dealing with enquires from members of the Public who come into the Police Station or contact the Station and completing all required administration duties

**Key Responsibilities**:

- Receiving and dealing with enquiries from members of the public
- Accept and record items of property and cash handed in by members of the public
- Maintain enquiry desk records
- Responsibility for security of access through the public reception area
- Receiving persons reporting on bail
- Receiving monies paid in at the Police Station
- Reporting persons for minor offences and completed documentation
- Taking initial reports of crimes and road traffic accidents
- Operation of public address system
- Operating a Loop system
- Carry out clerical and administrative duties
- Any other duties commensurate with the grade of the post

**Skills and experience**:
For further information relating to the role and tasks of this position, please refer to the attached role profile.

**Benefits**:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

- Generous annual leave allowance
- Flexible and hybrid working
- Generous ‘family’ leave
- Voluntary CPD Events for all staff to allow continuous development
- Mentoring & Coaching Scheme
- Paid Professional Subscriptions when relevant to role
- Access to a range of occupational health facilities
- Generous pension scheme
- Employee assistance service (accessible 24/7)
- Additional benefits for Westfield Health members
- Cycle to work scheme
- Sports and Social Club

**Eligibility**:
**Appearance & Standards**:
SYP is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

**South Yorkshire Police’s Key Values**:
Please find attached information sheet on South Yorkshire Police’s Key Values. The force has a particular focus on three areas, Fairness, Integrity and Trust. Under each of these three headings there are key behaviours we expect all employees to adhere to.

**Smarter ways of Working**:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

**Closing Date**:
Monday 27 February 2023 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

**Contact point for applicants**:
For further information about the role, please contact David Wade on 01302 385458.

**Diversity & Inclusion**:
Expressions of interest are particularly welcome from female and ethnic minority officers.

It’s really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome expressions of interest from these valuable underrepresented groups_._

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required. These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.

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