Service Advisor

5 days ago


Nottingham, United Kingdom JL Recruitment Full time

**Job description**

**JL Group is currently looking for a Service advisor to join one of our clients Dealerships. We are looking for an experienced service advisor/ Senior service advisor who has their sights set on management.**

**Salary**: £22k - £28k per year + bonus + commission

What we are looking for:
You will act as liaison between customers and the workshop, communicating with customers regarding vehicle issues and repair timelines, addressing customer concerns etc.

Working Pattern:
Monday to Friday 8am to 5.30pm; alternate Saturday 8am to 1pm

What you will be doing:
Greeting customers, listen to requests, schedule appointments, estimate costs, and answer queries
Communicating with customers with regards to vehicle problems/issues
Communicating with technicians about vehicles statuses, and ensure that vehicle will be ready on time
Acting as an advocate for customers when communicating vehicle problems
Liaising with technicians about parts ordering to ensure requisite parts are available when required, and communicate any time restrictions to customers in timely manner
Maintaining positive relationships with customers ensuring repeat business
Displaying extensive knowledge about products and services
Approaching transactions with sales-minded professionalism and suggestively sell products and services to customers
Processing customer payments
Demonstrating extensive knowledge of service department

What we are looking for in you:
A good standard of education, including GCSE Maths and English at Grade C or above
NVQ Level 2 or 3
A current and valid UK driving licence
Previous experience in Motor Trade Aftersales
Previous experience in roles such as Workshop Manager/ Workshop controller/Service Advisor
Excellent customer service skills
Excellent communication skills
A good eye for detail
A hands-on approach
The ability to work within a fast paced, dynamic and challenging environment
Enthusiasm and flexibility to business needs
The ability to manage your time, resources and workload effectively with minimum supervision

What our client offers:
Competitive remuneration package
Competitive annual leave entitlement, increasing with service
Contribution based pension scheme
Service linked company sick pay

'High street' shopping discount scheme and discounts on in-house car purchases & servicing
Childcare voucher scheme
Eyecare voucher scheme

Development & progression opportunities

**Salary**: £22,000.00-£28,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (required)

Work Location: One location



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