Order Processing Administrator
7 months ago
SALES ADMINISTRATOR
£23,000 - £24,000 depending on experience
Location - outskirts of Nottingham
Working 39 hours per week (1 day per week working at home)
Duties include:
- Ensure orders are received correctly and delivered right first time for customers to agreed lead times.
- Manage post delivery queries and claims to resolution within 10 days
- Manage customer and price data with 100% accuracy
- Ensure that all goods despatched are invoiced correctly
- Ensure timely, accurate internal and external communication and reporting
- To create, amend, delete transaction data for customers and pricing and EDI systems
To be responsible and accountable for carrying out the following transaction areas:
- Order entry
- Pre delivery order amendment and cancellations
- Stock allocations
- Generation of billing documents
- Management of post delivery queries and claims
- Understand and reactive/proactive resolution of issues resulting from sales order processing
- KPI reporting and commentary
- Identification and escalation of issues and risks
Skills required for the role:
Understands the importance of and works to high quality standards
Enjoys speaking to and developing relationships with customers over the telephone
Ability to work well as a team member and individually
Problem solving and decision making
Ability to work to deadlines
Organisation and planning
Accuracy, quality and attention to detail
In return:
25 days holidays plus bank holidays
Free car parking
Pension employer contribution up to 6%
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Basford: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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