Order Processing Administrator

5 months ago


Basford, United Kingdom Tate Recruitment Nottingham Full time

SALES ADMINISTRATOR

£23,000 - £24,000 depending on experience

Location - outskirts of Nottingham

Working 39 hours per week (1 day per week working at home)

Duties include:

- Ensure orders are received correctly and delivered right first time for customers to agreed lead times.
- Manage post delivery queries and claims to resolution within 10 days
- Manage customer and price data with 100% accuracy
- Ensure that all goods despatched are invoiced correctly
- Ensure timely, accurate internal and external communication and reporting
- To create, amend, delete transaction data for customers and pricing and EDI systems

To be responsible and accountable for carrying out the following transaction areas:

- Order entry
- Pre delivery order amendment and cancellations
- Stock allocations
- Generation of billing documents
- Management of post delivery queries and claims
- Understand and reactive/proactive resolution of issues resulting from sales order processing
- KPI reporting and commentary
- Identification and escalation of issues and risks

Skills required for the role:
Understands the importance of and works to high quality standards

Enjoys speaking to and developing relationships with customers over the telephone

Ability to work well as a team member and individually

Problem solving and decision making

Ability to work to deadlines

Organisation and planning

Accuracy, quality and attention to detail

In return:
25 days holidays plus bank holidays

Free car parking

Pension employer contribution up to 6%

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Basford: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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