Customer Service Apprentice

7 months ago


London, United Kingdom Lifetime Training Full time

You will be confident discussing sales deals over the phone and maintaining good customer relationships. You must be comfortable presenting products or services over the phone as well as handling objections and discussing any complaints the travel agents may have.
You must be an excellent communicator and have superior people skills. The goal is to help the company grow by encouraging new customers to use our product and to develop and expand existing business and accounts.
Day to day roles and responsibilities will include;
- Handles sales calls and inquiries from clients / agents
- Conduct outgoing telesales calls with travel partners to understand their business and help them find solutions to grow their business
- Understand basic data provided to look for business and sales opportunities
- Responsible for daily/weekly KPI
- Provide assistance with sales and marketing projects and telesales campaigns
- Conducts webinar and training presentations
- Performs other tasks and special projects as may be assigned

As a Customer Service Apprentice at Discover The World, you will be working towards the Customer Service Level 2 apprenticeship over the duration of 15 months.- Requirements and Prospectus**Desired Skills**

**Personal qualities**

A desire to work in sales and towards a target
Confidence
Assertiveness and enthusiasm
The ability to work well in a team
Sound work ethics

**Qualifications required**

No qualifications required

**Future prospects**

Ongoing training and development.

**Training to be delivered**

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
- About the EmployerDelivering sales success since 1981, Discover the World is a leader in global outsource sales and marketing. We combine our deep industry understanding with practical field team energy and focus to drive excellence in market sales delivery.
Why work with Discover? Our people are our product. Passionate about travel, energetic, intelligent and knowledgeable. A true global network you can rely on.

**Employer**

Discover The World - Site

Visit employer website
- **Address**

Discover the World Office 1.04

Greater London

London

SW1V 1LW

The map below displays the employer’s location, please check travel times before applying.



  • London, Greater London, United Kingdom EE Full time

    Apprentice Customer Service Advisor - Award-winning SchemeWe are seeking a talented individual to join our customer service team as an apprentice. This is a fantastic opportunity for someone looking to launch their career in a dynamic and award-winning company.The successful candidate will be responsible for providing exceptional customer service, resolving...


  • London, United Kingdom Inspiro Learning Full time

    _**Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - Level 2 Customer Service Apprenticeship. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.**_ Are you ready to explore a world of...


  • London, United Kingdom ITP Full time

    **The Opportunity** Our client is recruiting for an Apprentice **Service Delivery Co-ordinator **to join their team in **London.** The **Level 3 Customer Service Specialist **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you...


  • London, United Kingdom Get Staffed Online Recruitment Full time

    **Customer Service Apprentice** **Duties** - Answering customer queries over the telephone in a calm and friendly manner - Taking payments over the phone and creating invoices for both online and phone sales - Create shipping labels for mainland UK & overseas orders - Liaise with shipping companies for live delivery updates - Manage the online sales store...


  • London, United Kingdom Specsavers Full time

    Customer Service Apprentice Store: Clapham Hours: 40 hours per week including weekend workingSalary: 7.00 per hour Benefits:Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, Additional day of annual leave for your BirthdayEnhanced family leave and company sick pay for eligible colleaguesOpportunities for further progression and...


  • London, United Kingdom ITP Full time

    The Opportunity Our client is recruiting for an Apprentice Customer Service Representative Apprentice to join their team in London, SW1P The Level 3 Customer Service Specialist Apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take...


  • North London, United Kingdom TrustFord Full time

    Department: - Apprenticeships**Location**: - Edgware, North LondonSalary Range: - Competitive Salary plus 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Fixed Contract **It's not just the cutting-edge technology here that you can rely on. I can trust every human member of my team to get the job done too!** At TrustFord...


  • London, United Kingdom Intec Business Colleges Full time

    **MEDIATEL LTD** This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy J-ET help desk team on all aspects of the system. Both the J-ET system and the support team are highly regarded by our clients, many of whom use the help desk service on a daily...


  • South West London, United Kingdom TrustFord Full time

    Department: - Apprenticeships**Location**: - Wimbledon, South West LondonSalary Range: - Competitive Salary plus 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Fixed Contract **It's not just the cutting-edge technology here that you can rely on. I can trust every human member of my team to get the job done too!** At...


  • London, United Kingdom Apprenticeship Central Full time

    **Customer Service/Business Administration** - Deliver high quality products and services to the customers of their organisation. The apprentice’s actions will influence the customer experience and their satisfaction. - Key responsibilities include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems,...


  • London, United Kingdom Starting Off Full time

    My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive...


  • London, United Kingdom starting off Full time

    My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive...


  • London, United Kingdom Raytheon Professional Services Full time

    As an Apprentice Service Advisor you will provide essential support and customer service to your customers both internal and external to your Dealership. This role would be ideal for anyone who has a passion for Honda, its products and wants a career in a fast paced, customer focussed environment. Training will be provided in the Dealership and at the Honda...

  • Blenheim Gardens Rmo

    3 hours ago


    London, United Kingdom LMP Group Full time

    **Brief overview** The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. **What will...


  • London, Greater London, United Kingdom Specsavers Full time

    SPECsavers is committed to providing exceptional customer service, and we are seeking a highly motivated and enthusiastic individual to join our team as an apprentice customer service practitioner. In this role, you will have the opportunity to develop your skills in customer service and gain valuable work experience in a dynamic retail environment.Job...


  • London, United Kingdom Intec Business Colleges Full time

    **MEDIATEL LTD** This Client Service Apprentice position offers an exciting opportunity to start your career in a market leading media company and contribute to the success of top-tier brands through innovative advertising and content solutions. **What will the apprentice be doing?** If you are a highly motivated and results-driven individual with a...


  • East London, United Kingdom First 360 Apprentice Full time

    **IMMEDIATE START** **Are you looking to start a career in business administration?** **Can you easily commute to London E15?** Our client is a provider of ICT support and Infrastructure Services to schools and other educational organisations. They're looking for a business administration apprentice to add to their team! **Duties and...


  • London, Greater London, United Kingdom EE Full time

    Apprentice Customer Service AdvisorThis is a permanent full-time opportunity to develop your skills and knowledge in customer service while working towards an NVQ qualification.Salary and BenefitsThe salary for this role is £20,280 per year, which equates to an hourly rate of £10.We offer a range of benefits, including huge discounts on EE and BT products,...


  • London, United Kingdom First 360 Apprentice Full time

    **IMMEDIATE START** **Are you seeking an Apprenticeship in Business Administration?** **Are you interested in working in the recruitment sector?** **Can you easily commute to London, W6 8AF?** Our client has a very exciting opportunity to work as an Apprentice Compliance & Recruitment Officer. They are currently expanding and this is a fantastic...


  • London, United Kingdom ESS Full time

    **What you'll be doing**: Based at our site in Victoria Street, London your role will be to perform a variety of tasks associated with Food production, Front of house services General support required with due regard to all Health & Safety and Food Safety regulations. Perform general duties which support the efficient running of a contract or unit in...