Patient Experience Lead

6 months ago

Lancaster, United Kingdom Practice Plus Group Full time

**About The Role**:
**UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE**

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never stands still, then this could be the opportunity for you.

As the Patient Engagement Lead, you’ll be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery.

You’ll act as a point of contact and respond to patient engagement enquires from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.

You’ll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary. Work collaboratively with senior management to assist in establishing patient reviews of new innovations for business

**What you'll be doing**:
You will hold GCSE grades C/4 or above in both English and Maths with experience of working as a peer representative in a criminal justice setting (including health, housing, substance use). You will be required to have face to face engagement with patients as well as group facilitation/note taking when necessary. Applications are welcome from individuals who have experienced a custodial sentence.

**Interested in professional development?**

We have a wide range of opportunities for you to develop your skills and your career, which include both internal and external options for development and learning and access to our apprenticeship schemes.

**How will we support you?**
- Bespoke induction, including our Introducing Health in Justice training course
- Competency framework
- Regional and national career development opportunities
- Our bespoke Learning Management System to address your learning needs
- Support from the wider team

You’ll receive an annual salary up to £30,660 depending on experience.

**It doesn’t stop there**we also offer:

- Company pension scheme
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
- An extensive range of wellbeing and lifestyle benefits
- Discounts on shopping and leisure activities
- Support to grow in your role and continue your professional development
- Excellent long-term career prospects
- 24/7 employee assistance helpline and financial assistance when you need it

**What we’ll look for in you**:
The dedicated team in the Health in Justice division of Practice Plus Group make a real difference across over 45 prisons, young offenders and immigration removal centres.

We’re the UK’s leading independent provider of NHS services to over 40,000 people in these secure environments, always putting their needs first, regardless of their history.

Practice Plus Group’s mission is **Access to Excellence**. Our core values are;
- we treat patients and each other as we would like to be treated,
- we act with integrity
- we embrace diversity
- we strive to do things better together
- patients can only access excellence if we commit to living our values in everything we do when we’re at work

If you share these values and have transferable skills we want to meet you

Practice Plus Group is committed to creating a diverse and inclusive environment and we are proud to be an equal opportunity employer.

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