Customer Issue Resolution Analyst
3 weeks ago
We're on the lookout for a Customer Issue Resolution Analyst to join our well-established client based in Bracknell on a full-time, 12-month temporary basis with possible further extension.
This role offers £13.34 per hour and remote working options.
**About the role**:
As a Customer Issue Resolution Analyst, you will be mainly responsible for delivering effective improvement activities and driving high quality services for customers. Additional responsibilities include:
- Efficient and timely credit block release.
- Analyse collection efficiency and daily inflow and execution to ensure collection case inflow and outflow is executed in most efficient way.
- Follow weekly KPI for tier reviews and Salesforce dashboards and CIR reports to perform root cause analysis to identify short and long term improvement activities required.
- To work and handle sensitive/confidential financial data.
- Efficiently build credibility and trust with CIR teams and businesses and have good communication and change management insight to ensure improvement activities are supported and executed.
- Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications.
- Interprets and follows all policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve root causes.
**About you**:
- Strong organisational skills with high level of attention to detail.
- Ability to manage several projects at the same time in a fast-paced environment.
- Ability to prioritise own workload.
- Strong written and verbal communication skills.
- Experience using Microsoft Office, SAP and Salesforce.
- Communicate proactively with team members and support teams to ensure continuous production of the correct product at high quality levels with mínimal wasted time and materials.
**The details**:
- 12-month temporary contract
- Full time (36.25 hours)
- Monday - Friday 09:00 - 17:00
- £13.34 per hour
- Hybrid working options
**We wish you the best of luck in your job search**
**If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
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