2nd Line Support Analyst

3 weeks ago

Bracknell, United Kingdom iHasco Full time

IT Service Desk - 2nd Line Support Analyst
Reports To: 2nd Line Team Leader
Location: Bracknell (Onsite)

**Salary**: £32,000 per annum
Hours of Work: Mon-Fri 8 am-6 pm (Rota)

The Role
The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing 6 individual businesses and over 1000 colleagues

In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieveour business objectives.

We are looking for customer focussed stars to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.

This role would suit an IT graduate or someone looking for their next role in IT having already gained some experience in a similar role with certifications such as ITIL and preferably Microsoft certifications.

Duties
Include but not limited to:

- Performance and capacity monitoring of systems and environments
- ISO27001 compliance monitoring and proactive/reactive management of issues
- Resolution of escalated colleague service requests or incidents as assigned within SLA
- Supporting 1st Line Support / Service Desk in busy periods
- Set up new hardware such as PCs, Laptops, iPhones and iPads.
- General end-user compute support tasks
- Liaising with 3rd party Suppliers
- Escalating calls where necessary to 3rd-line support
- Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory.
- You will be required to travel to other offices as and when required.

**Skills**:

- This role would suit an IT graduate or someone looking for their next role in IT
- Customer focussed and personal drive to deliver the best solutions
- Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do
- Proven organisational skills
- Diligent, attention to detail
- Great team player with the ability to act on your own initiative when required
- Ability and desire to learn about the systems we support
- Enjoy solving problems
- Ability to prioritise your own workloads and manage expectations
- Calm and focused

Technologies
Knowledge and experience in the following is crucial
- Windows Platforms - Windows 10, Server 2008, 2012, 2016, 2019
- Active Directory, Power Shell
- M365 / Teams / Sharepoint / One Drive for Business
- Intune Endpoint Manager
- Cloud-based technologies (Azure / AWS)
- AutoPilot
- ITSM Tools

Knowledge and experience in the following will be advantageous.
- Hyper V
- VPN, RDP
- VOIP / Ring Central / Cloud-Based Telephony
- Mobile devices - iPhone, iPad
- Printers
- Laptops, PCs
- Go To Assist, GoToMyPc

What will you get from us?
Working for iHASCO you will receive 25 days holiday, your birthday off work, pension contributions, a health cash plan, regular team events, a genuinely constructive and supporting culture, and the opportunity to grow your experience and career in so many ways.

It's a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job. So, if our culture sounds like a good fit for you and you want to be part of our success story, thensend us your details.

  • 2nd Line Support Analyst

    2 months ago

    Bracknell, United Kingdom Proactive Appointments Full time

    ** 2nd Line Support Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in Bracknell, on a permanent basis. This role would suit someone looking for their next role in IT having already gained some experience in a similar rolewith certifications such as ITIL and preferably Microsoft certifications. In the role...

  • 2nd Line Support Analyst

    5 days ago

    Bracknell, United Kingdom Proactive Appointments Full time

    ** 2nd Line Support Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in Bracknell, on a permanent basis. This role would suit someone looking for their next role in IT having already gained some experience in a similar rolewith certifications such as ITIL and preferably Microsoft certifications. In the role...

  • 2nd Line IT Support Engineer

    5 days ago

    Bracknell, United Kingdom In Technology Group Limited Full time

    2nd Line Support - £33,000 - Bracknell - Hybrid Working **Role**: 2nd Line IT Support Engineer **Location**: Bracknell **Salary**: £27,500 - £33,000 + Hybrid Working I have a fantastic opportunity for a 2nd line IT support professional to get the chance to be exposed to the latest technology in the market. My client is looking for a 2nd line technician...

  • 2nd Line Support

    2 months ago

    Bracknell, United Kingdom Proactive Appointments Full time

    ** 2nd Line Support - On-site - Outside IR35 Our client is urgently looking for a 2nd Line Support Analyst to join their team on a contract basis, initially for 4 weeks with a view to extend. **Please note: - Start date is 6th March 2023 - On-site 5 days per week in Bracknell - OUTSIDE of IR35 **2nd Line Support - Key Skills: - Building laptops - Back-up...

  • 2nd/3rd Line Support Analyst

    23 hours ago

    Bracknell, United Kingdom La Fosse Associates Full time

    **Position - 2nd/3rd Line Support Analyst** **Location - Bracknell (Hybrid)** **Salary - £41,000 - £43,000 + Benefits** I am working with a leading global retail organisation who specialise in a wide range of professional hair and beauty products, serving both professional and retail customers from their 240+ stores across the UK & Ireland and with...

  • 2nd Line Support

    2 days ago

    Bracknell, United Kingdom Huntress Full time

    2nd Line Support A powerhouse within the Wealth Management and Professional Services industry is looking for a 2nd Line Support Engineer to join their team in Bracknell on a permanent basis, with the option to work remotely twice each week. This is a great opportunity for those who are looking for an exciting challenge and an environment that provides...

  • 1st Line

    3 days ago

    Bracknell, United Kingdom Peoplecom Ltd Full time

    "1st line" "2nd line" "IT support""1st line" "2nd line" "IT support" IT Support Engineer for a major cloud communications solutions provider Up to £37k plus benefits Bracknell ( 3 days a week) / Home (2 days a week) The Support Engineering role encompasses many other aspects alongside technical problem solving, including; end customer consultancy and...

  • 2nd Line Sdwan Support Engineer

    1 month ago

    Bracknell, United Kingdom Lorien Full time

    **2nd Line SDWAN Support Engineer - Bracknell / Solihull - Security Clearance** We are currently recruiting for a 2nd Line SDWAN Support Engineer to assist in direct technical support for all of services in the SST as part of the 2nd Line Team and assist in the day to day operations and duties of the DNS SD-WAN Service. The engineerwill also work with the...

  • 1st Line Support

    2 months ago

    Bracknell, United Kingdom Proactive Appointments Full time

    ** 1st Line Support Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Bracknell, on a permanent basis. This role would suit an IT graduate or someone looking for their next role in IT having already gained some experiencein a similar role with certifications such as ITIL and preferably Microsoft...

  • 1st Line Support

    5 days ago

    Bracknell, United Kingdom Proactive Appointments Full time

    ** 1st Line Support Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Bracknell, on a permanent basis. This role would suit an IT graduate or someone looking for their next role in IT having already gained some experiencein a similar role with certifications such as ITIL and preferably Microsoft...

  • IT Infrastructure Support Analyst

    2 months ago

    Bracknell, United Kingdom Nuvola Resourcing Ltd Full time

    Do you have strong IT Support (1st or 2nd line) skills but looking to do more infrastructure (Windows Server, Azure, VMware etc.) and move away from the desktop? Are you looking with a relaxed professional and highly supportive company that will offer youa high degree of freedom and autonomy? Superb opportunity available for individuals who have good IT...

  • Helpdesk Analyst – 1st Line Support

    1 week ago

    Bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you!Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to theService Desk Team Lead , you will...

  • Helpdesk Analyst – 1st Line Support

    3 weeks ago

    Bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you!Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to theService Desk Team Lead , you will...

  • Helpdesk Analyst

    3 weeks ago

    Bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Air Partner are...

  • Helpdesk Analyst – 1st Line Support

    3 weeks ago

    Bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead, you will...

  • Helpdesk Analyst

    2 weeks ago

    Bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Air Partner are...

  • Helpdesk Analyst

    3 weeks ago

    Bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Air Partner are...

  • Helpdesk Analyst – 1st Line Support

    3 weeks ago

    bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead, you will...

  • Helpdesk Analyst

    2 weeks ago

    Bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Air Partner are...

  • Helpdesk Analyst – 1st Line Support

    3 weeks ago

    Bracknell, United Kingdom Air Partner Full time

    Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you...