IT Infrastructure Support Analyst

2 weeks ago


Bracknell, United Kingdom Nuvola Resourcing Ltd Full time

Do you have strong IT Support (1st or 2nd line) skills but looking to do more infrastructure (Windows Server, Azure, VMware etc.) and move away from the desktop? Are you looking with a relaxed professional and highly supportive company that will offer youa high degree of freedom and autonomy?
Superb opportunity available for individuals who have good IT support experience, with some useful IT infrastructure based skills, looking to get into Infrastructure support and projects. In this role you will move away from the desktop and be more focusedon Servers, Cloud computing, AD, Azure, Storage, Backups, Networking and Firewalls. This role could suit individuals with either 1st Line or 2nd Line experience.
Main Responsibilities:
Support, troubleshoot and administer IT Infrastructure technologies such VMware / Virtualisation, Firewalls, SAN / Storage, VEEAM / Backups, Cisco networking
Proactively monitor and manage incoming auto logged calls through our monitoring
systems
Maintain full request documentation through to request closure and keep customers
informed of the status of their requests
Perform client system health checks and reports as required and advise on necessary
actions that should be taken
Maintain and update internal documentation and database systems in a timely manner
Assist with backups and restore management
Make management and/or account manager aware if the customer is not using the
equipment in the way specified or is not capable of meeting customer requirements or is not
performing to specification
Assist with project work
Required skills:
Microsoft operating systems
Microsoft Windows Server
Anti-Virus - Anti-Malware products
Understanding of Microsoft Active Directory
PC and Server hardware commissioning
Advantageous skills:
VMware / Hyper-V virtualisation
VEEAM backup
Cisco networking
SAN / Storage
Firewalls



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