Senior Systems Analyst

2 weeks ago

Bracknell, United Kingdom Allegis Group Full time

Company Overview


Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.

With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.


Our goal is to become the staffing and services company others aspire to be.

Role Outline

The person in this role is responsible for Tier 3 Application support for the EMEA region. Support includes over 20 offices throughout EMEA. The person acts as a point of contact with the user community to understand issues, log issues and resolve them in a timely manner. Collaborates with developers and engineers to design and create quality systems. Oversees system implementations, user training and escalation processes. Interfaces between IS developers and stakeholders to ensure that systems designs meet the needs of end users. Understands and identifies issues, assesses root causes and proposes solutions to deficiencies.


Maintains relationships with stakeholders to support current products and future improvements. Takes part as a member of a distributed Agile team to work on enterprise solutions as required. You’ll share your expertise with other analysts through leadership and mentoring.

Core Responsibilities

  • Support, co-ordinate and work with IT team and/or any other external/ external parties to resolve Application and/or infrastructure issues.
  • Ensuring Service Quality levels are maintained.
  • Ensuring all issues are handled in a timely manner.
  • Reviewing outstanding issues, ensuring clients are kept informed of progress.
  • Ensures that any regularly scheduled processes are executed by documented deadlines.
  • Gathering information from stakeholders and translating requirements to a technical scope through requirement engineering process.
  • Liaise with product owners and stakeholders to review acceptance criteria and specifications
  • Own projects, solutions, and key responsibilities within a larger business initiative
  • Understand software development lifecycles
  • within an Agile Software Development Lifecycle environment; SCRUM and KANBAN. The team will develop Sprint story points. Follow requirements specified by business/systems analyst(s) and designs by the Enterprise/Solution Architects or Lead Developer(s).
  • functional and technical documentation where required, of new or updated features for sharing knowledge across technical team.
  • Working closely with teams to identify gaps, redundancies, ultimately optimizing and developing prescribed solutions for application improvement.
  • Participate in system or acceptance testing of new releases of the software.
  • Provide end-user support and training, including creating user manuals and conducting training sessions.
  • Co-ordinates UAT process and release documentation.
  • Collaborate with cross-functional teams to ensure seamless integration of systems with existing infrastructure and applications.
  • familiar with the user environment on all applications.
  • with the Global Support teams on Allegis Global initiatives.


Skills

  • Functional experience with PeopleSoft applications inc. Financials & HR a plus
  • 5+ years experience providing business systems/workflow support / application support for ERP and bespoke in-house developed applications
  • A fast learner with strong troubleshooting/analytical skills

Ability to adapt to changes and ambiguity within the workplace

High level of detail and process orientation

Strong written and verbal communication skills

  • of Agile methodologies, a plus
  • / Change Management experience a plus


Behaviours

  • Strong customer service background
  • Business acumen
  • Technical and analytical aptitude

High level of attention to detail

Team Focused

Excellent interpersonal and relationship building skills

Excellent Organizational Acumen

Self-Motivation/Self Starter

  • Continuous learner; seeks growth and self-improvement

Leading Self and Others

Act as mentor to other analysts in the team

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