Workplace Services Navigator

2 months ago

Manchester, United Kingdom ISS Facility Services Full time

**Workplace Services Navigator**

**Contract: Professional & Technology Services**

**Location: Lancashire**

**Hours of work: 40**

**Contract Type: Permanent**

Are you a customer-focused and proactive professional seeking an exciting opportunity to support the Account through meeting room management service delivery? We have a vital role for a Workplace Service Navigator (WSN) to join our team and serve as a key interface with the customer, ensuring all services meet desired standards and contribute to service excellence at all times.

As the Workplace Service Navigator, your primary aim will be to ensure the smooth delivery of meeting room management services for our valued clients. Your attentiveness and familiarity with daily activities within the building will be invaluable in maintaining high-quality standards and a seamless experience for all users.

In this role, you will take charge of overseeing various aspects of service delivery. This includes ensuring all areas are clean and fully operational, meeting rooms are ready for use, common areas and toilets meet acceptable standards of cleanliness, and that essential support essentials, such as stationery stock levels and repairs, are promptly attended to.

**Key Responsibilities**
- Maintaining the “Meeting Room Standards” requirement for each Meeting Room
- Supporting, Visitor Hosting
- Proactively maintain high levels of cleanliness in designated areas at all times, ensuring all areas are kept clean, tidy, well stocked and ready for business
- Ensuring meetings rooms are always ready for use, testing equipment is functional and fit for purpose and replenishing stock items
- Managing all requested vendor services, ensuring they are delivered on time and to specification
- Supporting the provision of hospitality requirements for the Meeting Rooms
- Presentation and reinstatement of meeting rooms
- Ensure all reactive tasks are logged with the ISS Helpdesk
- H&S hazard spotting, reporting and/or rectification
- Responding to cleaning requests as required
- Maintaining continuous support and communications all end users of the service

**Professional and Personal Competencies/Qualifications**
- Proven experience within a strong customer service environment
- An effective proactive communicator at all levels, both written & oral
- A very high standard of personal appearance
- Experience of front-of-house or hospitality within a corporate environment
- Self-disciplined and able to work on own initiative
- Ability to make decisions without referral to Manager
- Flexible and adaptable approach to work
- The ability to demonstrate a proactive, customer focused and “Can Do” attitude are fundamental requirements
- Strong organisational and planning skills
- Proficient in the use of Microsoft Office, (Outlook, Word, Excel), able to maintain databases and link up to AV equipment, the internet, printers etc

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: 116794

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