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Customer Support Executive

4 months ago

Warwick, United Kingdom Nimbus Property Systems Limited Full time

**About us**:
Nimbus® is an award-winning data and software business with a market leading property information platform, Nimbus® Maps.

With a vision to ‘help everyone with an interest in property create greater social and economic benefits using our data and technology’ Nimbus® strives to support people to achieve their property goals.

We believe that our people are at the centre of everything we do and that our values drive our vision and our vision drives our development. We are always seeking to improve and keep things simple by using a ‘technology first’ approach to problem solving. We believe that anything is possible and encourage our people to be open, honest and fair in everything they do.

**What we need**:

- You will deliver outstanding customer support including a high-quality communication style whether verbal or written
- You will be the 1st resolution point of contact, to respond with a level of detail and quality that exceeds customer expectations and where appropriate to address the root cause of the query, providing appropriate fixes to resolve the issue. Escalation to the technical, sales or accounts team where 1st time resolution cannot be met
- You will manage all social customer interactions, managing both positive and negative comments
- You will work alongside other departments to ensure consistency of customer relations.
- You must be able to attend the office in Leamington Spa for one day a week

**About you**:
Current user numbers and sales are growing faster than ever, resulting in fantastic opportunities arising within the front office division. We are looking for a customer oriented and highly motivated individual, ideally with an interest in property and/or software solutions, to join our growing, friendly and dynamic team.

You will have:

- Passionate about helping customers
- Passion for technology - must have a good technical understanding
- Strong written and verbal communication skills
- Excellent grammar / spelling
- Strong team working skills
- Self-motivated with a can-do attitude
- Highly personable
- Excellent attention to detail
- Some experience in a similar role
- Excellent Excel skills

**Desirable experience**:

- Experience in working in a Customer Relations or Customer Services environment
- Working with technical or software businesses
- Knowledge of ticketing systems
- Knowledge of property

**Role**:
Full Time

Permanent

**Benefits**:

- Hybrid working (home & office)
- Flexible working hours
- 33 days annual leave including bank holidays
- Wide range of health & wellbeing benefits including: 24/7 GP service, personal accident cover, EAP, dental & optical care, discounts towards high street shops
- Social events
- Free onsite parking
- Casual wear
- Super supportive & very welcoming team
- Casual office environment
- Equipment & home office fund
- Access to the University of Warwick's training events
- Employee referral scheme

**If you are looking for an opportunity to join an innovative team and being an integral part of a business at the forefront of bringing change to an entire industry** **then you have come to the right place.**

**Salary**: £20,000.00-£24,000.00 per year

Schedule:

- 8 hour shift

Work Location: Hybrid remote in WARWICK