Customer Success Executive

3 weeks ago

Newcastle upon Tyne, United Kingdom My Sales Coach Full time

**Customer Success Executive**

**Salary**: £ 24-28k

**Reporting to**: Head of Customer and Partner Success

**Location**: Newcastle City Centre, Maybrook House, Grainger St, NE15JE.

**About us**

MySalesCoach has a mission to give sales professionals the sales coaching they deserve and need to achieve their potential.

Launched in January, this represents an opportunity to join a hugely ambitious start-up at ground zero, with a founding team who have previously grown 2 successful SaaS businesses, with the support of an incredible list of angel investors that includes 10 tech founders and leading investors.

Taking the lessons learned from previous successes, MySalesCoach feels like our destiny. The three founders have each lived in the centre of the world of sales coaching for the last decade.

We have seen the sales coaching dichotomy that holds back most sales people. Their organisations cite coaching as the most important role of their frontline managers, countless studies show the unparalleled impact of great sales coaching, and yet by their own admittance, most managers spend less than 5% of their time coaching. Worse than that their teams feel they get less than half of the amount of coaching managers claim.

We solve this problem, matching the best sales coaches with sales teams, as a subscription service, to deliver 1:1 personalised coaching and group coaching sessions to learn from peers.

We don’t want to be boastful, but things are going really well. We are well ahead of our ambitious plan, aiming for £1m in revenue in our first 12 months and best of all, sales teams are loving and valuing coaching sessions, with an average score of 9.3/10.

With customers already all over the globe, at companies including Slack, Hubspot and Adobe, we are looking for amazingJo people to join us on our exciting mission.

**Working at MySalesCoach**

Let’s start with our 9 day fortnight. You’ll have every other Friday off, in addition to your generous holiday allowance. Life-work balance is dear to us. Our commitment and ambition as individuals and a team is beyond question, but this is in passion and drive, not the hustle.

In our previous start-up, we were recognised as one of the top SaaS companies to work at in the UK, and those principles and values are replicated. Good people. Talented people. Individuals driven to learn, develop, amaze our customers and achieve impossible dreams.

Today, we are a tiny team. Together with our amazing coaches and investors, our plans are great. And we’d love you to consider being part of the team.

Based in Floe in Newcastle, with dedicated space in the co-working community, we love spending time learning together in the office, especially in our early days here, although appreciating the values and flexibility of remote working.

22 days holiday (alongside our 9 day fortnights with 26 Friday’s off), pension and share options to ensure all are a part of our success, is MySalesCoach the place for you to learn, be happy, succeed and thrive?

**The Role**

Working closely with the Head of Customer Success, your main role will be to onboard, support and help customers to make the most of their MySalesCoach subscription.

Making sure that customers achieve a ‘wow’ moment as quickly as possible is vital to ensure that they engage and continue to benefit from coaching. Making sure that we match coachees to the best independent expert coach is a crucial part of this process.

We’re expanding our customer success team and need an amazing new Customer Success Executive to work on a range of customer accounts and projects supported by our Head oif Customer Success and the rest of our team.

**You’ll be required to**:
Initially become an expert in our software, services, coaches and processes, so that you can be an effective resource across supporting customers with their use of the above.

Once you are confident in these areas, you will begin to take ownership of co-ordinating coaching sessions, ensuring that coachees are reminded and encouraged to book coaching sessions, attend them and provide feedback.

You will also create reports on how people are using their coaching, both from a practical and topical perspective, that will enable strategic reviews with customers to be productive, insightful and a platform for renewals and upsell.

In time, this will develop into running onboarding calls with individuals, matching them to an expert independent coach and supporting them through their journey, co-ordinating feedback and ensuring they have an incredible experience, and highlighting opportunities to get referrals and expansion within their companies.

This can further expand to being the key point of contact for team customers, looking after their onboarding, coach matching and reviewing their value and usage of MySalesCoach, enabling them to recognise the value and deciding to renew.

Your work will involve the following:
Initially:

- Becoming an expert in MySa

  • Customer Success Executive

    1 month ago

    Newcastle upon Tyne, United Kingdom ExP Full time

    **Customer Success Executive £24-28k Newcastle City Centre** **Is this you?** Do you have a passion for helping others and a problem-solving attitude? Are you resilient, curious and self-motivated? Are you teachable with a desire to learn? **What’s in it for you?** 9 day fortnights - every other Friday off! Top customer success training and...

  • Customer Success Manager

    21 hours ago

    Newcastle upon Tyne, United Kingdom Reed Full time

    ***THIS IS NOT A REMOTE OPPORTUNITY. CANDIDATES MUST RESIDE OR PLAN TO RELOCATE TO NEWCASTLE.*** REED are excited to be working with a leading software company in the Northeast who are looking to hire an experienced customer success manager. Job description: My client is looking for a Customer Success Manager to join and lead a team of account...

  • Customer Success Manager

    3 days ago

    Newcastle upon Tyne, United Kingdom Reed Full time

    REED are excited to be working with a leading software company in the Northeast who are looking to hire an experienced customer success manager. Job description: My client islooking for a Customer Success Manager to join and lead a team of account managers.Ideally someone with SaaS experience (desirable), who can own the entire post-sales...

  • Customer Success Manager

    1 month ago

    Newcastle upon Tyne, United Kingdom McGregor Boyall Associates Limited Full time

    Customer Success Manager, German speaking, SaaS, Retention, Renewels, Adoption, stakeholder management, cloud securityCustomer Success ManagerContract - 12 months - £300/day inside IR35Remote - Must live in the UKRoleManage the customer lifecycle serving as the Voice of the CustomerThe point of contact for the post-sales journey driving adoption and...

  • Customer Success Manager

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Arctic Wolf Full time

    Arctic Wolf is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most...

  • Customer Success Manager

    1 week ago

    Newcastle upon Tyne, United Kingdom Usurpo Full time

    Join a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team!Role: Customer Success ManagerLocation: Flexible, with preference for UK-based candidatesResponsibilities:Build and nurture strong relationships with valued customers and...

  • Customer Success Manager

    3 days ago

    Newcastle upon Tyne, United Kingdom Acrotrix Full time

    Client Success Manager Location: Remote (with occasional days in Watford offices - if living in the UK) Type: Part-Time Contractor⌛ Hours: Flexible - Minimum 15 hrs/week Reporting to: CEOAbout AcrotrixAt Acrotrix, we’re more than just acrobatics; we’re a family of passionate educators and teachers. We provide top-tier teacher training for the dance...

  • Customer Care Executive

    2 days ago

    Newcastle upon Tyne, United Kingdom Rentokil Pest Control South Africa Full time

    Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis . Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you...

  • Customer Service Executive

    1 month ago

    Newcastle upon Tyne, United Kingdom Communications and Solutions Partners Group Full time

    As a Customer Service Executive, you will be the face of our company, ensuring that our customers receive top-notch service. **Duties**: - Upsell products and services to customers when appropriate - Provide product information, pricing, and assistance with orders - Build strong and positive relationships with customers, fostering trust and loyalty -...

  • Customer Service Executive

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Communications and Solutions Partners Group Full time

    As a Customer Service Executive, you will be at the forefront of our customer support efforts. You'll play a pivotal role in delivering exceptional service and support to our customers, ensuring their needs are met and their concerns are addressed promptly and professionally **Duties**: - Provide exceptional customer service to clients in person - Identify...

  • Customer Representative Executive

    1 month ago

    Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Representative Executive, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Responsibilities**: - Provide exceptional customer service to clients in a...

  • Customer Care Executive Temp to Perm

    2 days ago

    Newcastle upon Tyne, United Kingdom Rentokil Pest Control South Africa Full time

    Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis . Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you...

  • Senior Customer Support Executive

    21 hours ago

    Newcastle upon Tyne, United Kingdom Hart Doors Systems Ltd Full time

    Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors...

  • Senior Customer Support Executive

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Hart Doors Systems Ltd Full time

    Job Title: Senior Customer Support ExecutiveLocation: Office Based, Redburn Road, Westerhope, Newcastle Upon TyneSalary: Based on experienceJob type: Full time, PermanentWorking Hours: 37.5hr per Week (08:30 - 17:00)Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install...

  • Senior Customer Support Executive

    19 minutes ago

    Newcastle upon Tyne, United Kingdom Hart Doors Systems Ltd Full time

    Job Title: Senior Customer Support ExecutiveLocation: Office Based, Redburn Road, Westerhope, Newcastle Upon TyneSalary: Based on experienceJob type: Full time, PermanentWorking Hours: 37.5hr per Week (08:30 - 17:00)Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install...

  • Senior Customer Support Executive

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom Hart Doors Systems Ltd Full time

    Job Title: Senior Customer Support ExecutiveLocation: Office Based, Redburn Road, Westerhope, Newcastle Upon TyneSalary: Based on experienceJob type: Full time, PermanentWorking Hours: 37.5hr per Week (08:30 - 17:00)Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install...

  • Customer Service Account Executive

    21 hours ago

    Newcastle upon Tyne, United Kingdom Duval Associates Ltd Full time

    Customer Service Account Executive - A mix of customer liaison, problem solving, administration and team work to provide outstanding customer experience for our European Customers. You will have excellent (b2B) customer service experience and administration experience.Newcastle - £28,000 basic salary - 36 days holiday - Monday to Friday - office hrs.A...

  • Marketing Executive

    1 day ago

    Newcastle upon Tyne, United Kingdom iamproperty Full time

    Are you a creative thinker with a passion for driving results? Here at iamproperty we have a super new opportunity in our Marketing team for a Marketing Executive! Key responsibilities will include: **Communications and brand advocacy** - Support the delivery of our marketing strategy and plan that supports all goals, objectives and...

  • Marketing Executive

    4 days ago

    Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

    Are you a creative thinker with a passion for driving results? Here at iamproperty we have a super new opportunity in our Marketing team for a Marketing Executive! Key responsibilities will include: **Communications and brand advocacy** - Support the delivery of our marketing strategy and plan that supports all goals, objectives and...

  • Customer Account Executive in Newcastle

    1 month ago

    Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Our client is car finance company looking for a Customer Account Executive. In this role, you will be required to: - Have experience of working in Sub-Prime Finance Sector. - Load deals onto finance system. - Process agreements to pay-out. - Collect payments. - Have knowledge and experience in the motor industry/financial services. SAF approved Level 1 is...