Customer Success Manager

4 weeks ago

Newcastle upon Tyne, United Kingdom Acrotrix Full time

Client Success Manager


Location: Remote (with occasional days in Watford offices - if living in the UK)

Type: Part-Time Contractor

⌛ Hours: Flexible - Minimum 15 hrs/week

Reporting to: CEO


About Acrotrix

At Acrotrix, we’re more than just acrobatics; we’re a family of passionate educators and teachers. We provide top-tier teacher training for the dance & performing arts industry, while also offering engaging acrobatics classes for children in select cities. From equipment to apparel, we’re a one-stop-shop for all things acro.


Position Overview

The Client Success Manager is a dedicated professional focused on fostering and enhancing relationships with our existing clients. This role is crucial for ensuring client satisfaction, driving client engagement, and maximizing LTV. The ideal candidate will excel in building long-term relationships, enhancing client experiences, and ensuring that clients achieve their desired outcomes through our products and services.


Key Responsibilities


Client Relationship Management
  • Develop and maintain strong, long-lasting relationships with existing clients to ensure their satisfaction and loyalty.
  • Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
  • Conduct regular check-ins with clients to understand their goals and how Acrotrix can support them.
Client Success and Retention
  • Monitor client usage and engagement with our products and services, identifying opportunities for increased adoption and value realization.
  • Implement strategies to enhance client satisfaction, leading to higher NPS scores.
  • Proactively identify opportunities for upselling and cross-selling additional products and services to existing clients.
Reporting and Data Analysis:
  • Track and report on key metrics related to client success, including NPS scores, client retention rates, and LTV.
  • Analyze client data to identify trends, areas for improvement, and opportunities for growth.
  • Prepare regular reports for the CEO and other stakeholders, highlighting client success achievements, challenges, and strategic recommendations.
  • Use data-driven insights to refine and enhance client success strategies and initiatives.
  • Implement and utilize client success software and tools to manage client relationships and track progress effectively.
Product Knowledge and Advocacy
  • Maintain a deep understanding of Acrotrix’s offerings and stay informed about industry trends and developments.
  • Act as an advocate for clients within Acrotrix, ensuring their needs and feedback are communicated to relevant teams.
  • Educate clients on new features and updates, ensuring they are fully leveraging our offerings.
Collaboration
  • Collaborate closely with the marketing, product, and customer service teams to ensure a seamless and positive client experience.
  • Provide feedback and insights from clients to help shape future products and services.
  • Work with the sales team to ensure a smooth transition from sales to client success.
Continuous Improvement:
  • Stay updated with the latest trends and best practices in client success and account management.
  • Participate in relevant workshops, courses, and seminars to continually enhance knowledge and skills.


Ideal CandidateExperience
  • Previous experience in client success, account management, or a related field, preferably within children’s activities sectors or service industries.
  • Demonstrated success in managing client relationships and driving client satisfaction.


Educational Requirements:
  • US: Minimum high school diploma, some college preferred.
  • UK: GCSEs with grades 9-5 (A*-C)
  • Higher Education preferred
Skills
  • Exceptional interpersonal and communication skills with the ability to build strong relationships.
  • Strong organizational abilities and attention to detail.
  • Proficiency in Microsoft Office or Google Suite.
  • Familiarity with ChatGPT/AI models is a plus.
Character
  • A genuine passion for connecting with people and ensuring their success.
  • Self-motivated, proactive, and results-driven individual.
  • Comfortable working in a dynamic and fast-paced environment.
  • A true team player with a positive attitude and willingness to contribute to the success of Acrotrix.
Remuneration

Base Salary: £750 per calendar month. (you are responsible for your Self Assessment Tax)

Commissions: Commissions added on for exceptional performance

  • Customer Success Manager

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Reed Full time

    ***THIS IS NOT A REMOTE OPPORTUNITY. CANDIDATES MUST RESIDE OR PLAN TO RELOCATE TO NEWCASTLE.*** REED are excited to be working with a leading software company in the Northeast who are looking to hire an experienced customer success manager. Job description: My client is looking for a Customer Success Manager to join and lead a team of account...

  • Customer Success Manager

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Reed Full time

    REED are excited to be working with a leading software company in the Northeast who are looking to hire an experienced customer success manager. Job description: My client islooking for a Customer Success Manager to join and lead a team of account managers.Ideally someone with SaaS experience (desirable), who can own the entire post-sales...

  • Customer Success Manager

    1 month ago

    Newcastle upon Tyne, United Kingdom Arctic Wolf Full time

    Arctic Wolf is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most...

  • Customer Success Manager

    4 days ago

    Newcastle upon Tyne, United Kingdom GEM Partnerships Full time

    Package: £35-£40k base, + £5-£10k bonusLocation: North East HQ hybrid, flexible to candidates out of region on a remote basisBenefits: incl 30 days holiday inc stats, pension, healthcareThe Role:Our client is a leading SaaS provider in the North East of England with a unique suite of services. They are currently looking to appoint a talented Customer...

  • Customer Success Manager

    2 days ago

    Newcastle upon Tyne, United Kingdom Arctic Wolf Full time

    About Us The unicorn company Arctic Wolf was founded in the USA in 2012 and is a leader in security operations in an exciting and fast-growing industry - cybersecurity. Our commitment to customer and employee satisfaction, combined with a stable track record characterised by doubling our sales and employee numbers for five consecutive years, have made us...

  • Customer Success Manager

    1 week ago

    Newcastle upon Tyne, United Kingdom Oak Engage Full time

    We’re Oak and we’re on a mission to make the experience of communicating with employees simpler, easier and more streamlined than anyone else.We believe there is a better way to use technology to engage employees, cut through the noise, and inspire action that puts people at the heart of organisations.At Oak we pride ourselves on hiring great people and...

  • Customer Success Manager

    1 month ago

    Newcastle upon Tyne, United Kingdom Usurpo Full time

    Join a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team!Role: Customer Success ManagerLocation: Flexible, with preference for UK-based candidatesResponsibilities:Build and nurture strong relationships with valued customers and...

  • Customer Success Executive

    1 week ago

    Newcastle upon Tyne, United Kingdom HelloReport Full time

    HelloReport has an exciting opportunity available for a Customer Success Executive to join our team working from our Newcastle upon Tyne office. You will be responsible for our customers; from onboarding through to renewal and ensuring they have the tools and services to achieve their goals. In addition, you will be the customers trusted advisor on...

  • Customer Success Executive

    1 week ago

    Newcastle upon Tyne, United Kingdom HelloReport Full time

    HelloReport has an exciting opportunity available for a Customer Success Executive to join our team working from our Newcastle upon Tyne office. You will be responsible for our customers; from onboarding through to renewal and ensuring they have the tools and services to achieve their goals. In addition, you will be the customers trusted advisor on...

  • Customer Success Executive

    2 months ago

    Newcastle upon Tyne, United Kingdom My Sales Coach Full time

    **Customer Success Executive** **Salary**: £ 24-28k **Reporting to**: Head of Customer and Partner Success **Location**: Newcastle City Centre, Maybrook House, Grainger St, NE15JE. **About us** MySalesCoach has a mission to give sales professionals the sales coaching they deserve and need to achieve their potential. Launched in January, this...

  • Customer Success Specialist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Atria Full time

    **About Atria** Atria is often customised through configuration, scripting and integration to meet the needs of individual service providers and their customers. In our larger customers, Atria can be managing 30,000+ users across 5-10,000 customers and is a critical part of day to day operations. Atria provides out of the box management capability for -...

  • Customer Success Executive

    2 days ago

    Newcastle upon Tyne, United Kingdom ExP Full time

    **Customer Success Executive £24-28k Newcastle City Centre** **Is this you?** Do you have a passion for helping others and a problem-solving attitude? Are you resilient, curious and self-motivated? Are you teachable with a desire to learn? **What’s in it for you?** 9 day fortnights - every other Friday off! Top customer success training and...

  • Customer Success Executive

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Stangate HR Full time

    **Role: Customer Success Executive** **Location: Newcastle with hybrid working and flexible start times** **Salary: £40,000** **Benefits: 33 days holiday, healthcare plan and Perkbox** My client is transforming workforce training across the world within the global energy sector and is a market leader provider of training, learning technology and...

  • Customer Success Specialist, Newcastle Upon Tyne

    1 week ago

    Newcastle upon Tyne, United Kingdom Revolent Full time

    **Customer Success Specialist** **Strategic Objectives** - Build a strong community of engagement, trust and compliance with revols in our most strategic clients. - Provide structured feedback aligned to customer goals to support Customer Success Managers as part of monthly leadership meetings and QBRs - Ensure Customer Success have a true picture of Revol...

  • Customer Success Manager

    2 months ago

    Newcastle Upon Tyne, United Kingdom Blair West Full time

    **The Role**: - Leverage your audit experience to work closely with senior leaders in accounting firms - understanding the challenges they face and how they can perform more efficient, valuable audit services using Inflo’s audit products. - Develop tailored implementation plans covering staff training, internal communications, and tracking adoption...

  • Customer Success Manager

    22 hours ago

    Kingston upon Hull, United Kingdom GlobalData Full time

    Role:                       Customer Success Team LeadDepartment:           Customer SuccessSector:                    IndustrialsLocation:                 Hull Working as a Team Lead in our Industrials EMEA Team, you will be tasked with managing a team of Customer Success Executives and oversee...

  • Customer Success Manager

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Company DescriptionAt ServiceNow, we are driven to make an impact on the world. Our team is made up of passionate individuals who are constantly pushing boundaries to deliver innovative solutions for our customers and communities. We believe in creating an inclusive environment where every voice is valued and respected. By joining us, you become part of a...

  • Customer Success Manager

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time

    Company DescriptionAt ServiceNow, we are driven to make an impact on the world. Our team is made up of passionate individuals who are constantly pushing boundaries to deliver innovative solutions for our customers and communities. We believe in creating an inclusive environment where every voice is valued and respected. By joining us, you become part of a...

  • Customer Success Manager

    2 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Devonshire Full time

    Are you an experienced Customer Success Manager looking for a new challenge? If you love stakeholder management and working in a fast-paced environment, you will love this role! You will join working in a team on site and be close the Sunderland. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV...

  • Customer Success Manager

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Enable International Full time

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we’re creating a...