Customer Service Executive

1 month ago


Newcastle upon Tyne, United Kingdom Communications and Solutions Partners Group Full time

As a Customer Service Executive, you will be at the forefront of our customer support efforts. You'll play a pivotal role in delivering exceptional service and support to our customers, ensuring their needs are met and their concerns are addressed promptly and professionally

**Duties**:

- Provide exceptional customer service to clients in person
- Identify and assess customers' needs to provide accurate and effective solutions
- Assist customers with inquiries, complaints, and product information
- Handle and resolve customer issues in a timely and professional manner
- Upsell products or services to customers when appropriate

**Qualifications**:

- Excellent communication skills, both verbal and written
- Strong problem-solving and critical thinking abilities
- Empathy and the ability to remain patient and composed under pressure
- Ability to analyze customer needs and provide appropriate solutions

**Salary**: From £24,652.38 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person

Application deadline: 20/11/2023



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