Customer Service Executive

4 weeks ago


Newcastle upon Tyne, United Kingdom BLOOMING PARTNERS LIMITED Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Responsibilities**:

- Provide exceptional customer service by various face to face channels
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Upsell products and services to maximize sales opportunities
- Enter customer data and update account information accurately in the system
- Analyze customer feedback and provide suggestions for improvement
- Collaborate with other team members to ensure customer satisfaction

**Skills**:

- Excellent phone etiquette and communication skills in English
- Strong upselling skills to promote additional products or services
- Multilingual abilities are highly desirable
- Proficient in data entry and accurately inputting customer information into the system
- Bilingual skills (English/Spanish) are preferred for effective communication with diverse customers
- Ability to analyze customer needs and provide appropriate solutions

**Job Types**: Full-time, Permanent

**Salary**: From £23,805.50 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person



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