Customer Service Executive
4 weeks ago
Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.
**Responsibilities**:
- Provide exceptional customer service by various face to face channels
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Upsell products and services to maximize sales opportunities
- Enter customer data and update account information accurately in the system
- Analyze customer feedback and provide suggestions for improvement
- Collaborate with other team members to ensure customer satisfaction
**Skills**:
- Excellent phone etiquette and communication skills in English
- Strong upselling skills to promote additional products or services
- Multilingual abilities are highly desirable
- Proficient in data entry and accurately inputting customer information into the system
- Bilingual skills (English/Spanish) are preferred for effective communication with diverse customers
- Ability to analyze customer needs and provide appropriate solutions
**Job Types**: Full-time, Permanent
**Salary**: From £23,805.50 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Newcastle upon Tyne (preferred)
Work Location: In person
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