Litigated Credit Hire File Handler

3 weeks ago

Bolton, United Kingdom Keoghs Full time

Pursue settlement of files in line with client instruction / client guidelines to the commercial benefit of Keoghs.

**Key Accountabilities**
- Create initial case strategy following Client Guidelines and review of information available
- Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
- Undertake Court Telephone Hearings to ensure progress is maximised and all actions have been undertaken to bring the case to settlement
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
- Dealing with correspondence and telephone calls
- Undertaking periodic reviews of files in line with Client requirements
- Updating reports
- Meeting agreed performance targets
- Ensuring files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations

Working Hours
Whilst the core working hours are 9.00 am to 5.00 pm the Fee Earner will be expected to work such hours as are necessary to achieve their targets and it is expected that if the demands of work require it, longer hours will be worked to achieve these expectations. This is a hybrid role working 1 day in the office and 4 days from home.

**Experience, Skills and Qualifications**
- Essential
- Previous experience in credit hire a minimum either defendant (preferable) or claimant.
- Experience of small claims and fast track matters
- Previous experience of handling own caseload
- Good standard of education - 3 GCSE’s grade C or above or equivalent including Maths, English & Science as a minimum.
- Good telephone negotiation skills
- Have an understanding of case law and litigation practice & process and CPO
- Ability to use own initiative
- Ability to plan and prioritise workloads
- Excellent listening and verbal communication skills
- Ability to make decisions
- Ability to remain calm under pressure
- Ability to follow work processes and keep to Strategy yet flexible enough to adapt to change
- Proficient IT skills
- Adhere to the Keoghs Values

Desirable
- Knowledge / experience of the litigation process
- Some knowledge of RTA
- Experience of Indemnity Principles and CCFAs

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together

**Contract Type**
- Permanent

**Area**
- Credit Hire and Recoveries

**Sub Area**
- Litigated Credit Hire

**Office**
- Bolton - Parklands

**Closing Date**
- 29 Mar 2024

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