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Credit Hire Claims Handler

4 months ago

Bolton UK, Greater Manchester, United Kingdom Keoghs Full time

Motor Claims Handler: Accelerate Settlements and Shape Success


Are you a proactive problem-solver with a passion for credit hire and pre-litigation settlement? We’re seeking a Credit Hire Specialist to join our dynamic team at Keoghs.


Your mission: to swiftly pursue settlement of pre-litigation credit hire files while adhering to Client Guidelines. If you thrive on strategy, negotiation, and making an impact, read on


Key Accountabilities

As our Credit Hire Specialist, you’ll be at the forefront of resolving credit hire cases. Here’s what you’ll tackle:

  • Strategic Review: Dive into pre-proceedings files, meticulously noting and following Client Guidelines.
  • Formulate Winning Strategies: Your expertise will shape initial settlement strategies.
  • Action-Oriented Execution: Implement agreed-upon strategies with precision.
  • Negotiation Mastery: Engage in telephone negotiations with Credit Hire Organizations.
  • Speedy Settlements: Pursue resolutions swiftly, ensuring client satisfaction.
  • Collaboration: Liaise with insurers when necessary, bridging gaps for successful outcomes.
  • ISO 9001 Compliance: Keep files shipshape within quality guidelines.
  • SRA Standards & Values: Uphold professional standards and Keoghs’ core values.


Essential Skills and Attributes

We’re looking for someone exceptional. Could it be you?


  • Education: A minimum of 3 GCSEs or equivalent (a degree is even better).
  • Initiative: You thrive on using your own judgment to drive results.
  • Prioritization: Juggling tasks? No problem. You’ve got this.
  • Communication Wizardry: Your verbal skills are top-notch, especially over the phone.
  • Process Champion: You follow work processes diligently and stick to the game plan.
  • Empathy and Tact: You know when to be sensitive and when to take charge.
  • Decisiveness Under Pressure: When the stakes are high, you stay cool.
  • Tech Savvy: Word, Outlook, and Case Management Systems are your playground.
  • Credit Hire Experience: You’ve been in the trenches, handling cases daily for at least 6 months.


Technical Knowledge and Growth


This role isn’t just about settling cases; it’s about personal development too:

  • Pre Proceedings Credit Hire: Dive deep into the intricacies of credit hire.
  • File Life Cycle: Understand how files evolve from start to finish.


Why Keoghs?

  • Impact: Your work directly impacts clients and insurers.
  • Collaborative Culture: Join a supportive team that values excellence.
  • Work-Life Balance: 35 hours per week, Monday to Friday, with hybrid working in the Bolton office.
  • Professional Growth: This role offers a range of learning opportunities.


Ready to shape success? Apply now and be part of our credit hire revolution