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Pre Litigated File Handler

4 months ago

Bolton, United Kingdom Keoghs Full time

You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers.

**Key Accountabilities**
- The Pre-Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The Handler will run a caseload of pre-litigation cases on behalf of a cross section of insurance clients.
The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness in relation to fixed fee work is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.
The File Handler will work with strategic foresight so to ensure all opportunities are taken in order to work towards shaping the future of the counter-fraud arena.
The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:

- Bogus Passenger
- Staged/Contrived
- Fraudulent Exaggeration
- Induced accidents
- Low Speed Impact
- Late Notification Claims
- Credit Hire Fraud
- MIB
- Organised Crime (Rings)

Key Accountabilities
It will be the responsibility of the Pre-Litigated File Handler to handle cases from the point of identification through to the resolution of the case, or point of litigation.
Responsibilities in case management include, but are not limited to:
Strategic Excellence
- Detailed review and analysis of evidence throughout the life of the case
- Setting the case strategy on files, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
- Adhering to all work type process stages
- Identifying strategic litigation opportunities and complex cases when appropriate
- Identifying client trends and any opportunities to raise profile with clients

Client Excellence
- Handling files in accordance with agreed client guidelines
- Ensuring maximum client satisfaction on each case
- Ensuring accurate and timely completion of all client and internal MI
- Achieving both client and internal KPIs

Technical Excellence
- Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
- Complying with all procedural (MOJ, OIC or PAP) and investigative deadlines
- Protecting the client’s position in relation to litigation by ensuring the nomination and indemnity stance is clearly stated to all parties
- Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
- Delegating tasks as appropriate to assistants to take the case forward
- Timely and accurate maintenance of all Case Management Systems from opening to closure
- Adherence to file management policies
- Complying with the SRA Standards & Regulations

Financial Excellence
- Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
- Commercial awareness so as to retain profitability
- Achieve financial targets
- Ensure timely and accurate billing

Cultural Excellence
- Adhere to the Keoghs Values

Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton office. This is a hybrid working role working 1 day in the office and 4 days from home.

**Experience, Skills and Qualifications**
- Experience of handling pre-litigated case load
- High level of analytical skills
- Excellent listening, verbal and written communication skills
- Ability to prioritise work, keep to deadlines and work under pressure
- Ability to anticipate problems and identify solutions
- Excellent IT Skills
- Adhere to the Keoghs Values
- Experience of time recording and billing systems

Required Soft Skills:

- Client Care/Service
- Organisation
- Ability to prioritise and adaptability
- Teamwork and collaboration
- Oral and written communication
- Interpersonal and social

Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
- We listen, are down to earth and supportive
- We work together towards a common goal
- We’re friendly with a can do attitude
- We care about our clients
- We evolve

**Contract Type**
- Permanent

**Area**
- Counter Fraud

**Sub Area**
- Motor Fraud

**Office**
- Keoghs Bolton Parklands

**Closing Date**
- 05 Jul 2023