Customer Accounts Assistant

2 weeks ago


Torquay, United Kingdom Hoopers Department Store Full time

**Job Summary**

Hoopers Department Stores are looking for a Customer Accounts Assistant to work in their busy Customer Accounts Department based in Torquay. The main responsibility of this role will be the administration of the Hoopers store and loyalty cards.

**Job Type / Category**

Part Time - 3 days per week with weekend shift on a rota basis

Duties will include:

- Answering inbound customer/store telephone queries
- Processing of daily payments to customers' accounts, including cheques, direct debits and bank giro credits
- Use of MS Office (Excel, Word)
- Use of in-house computerised accounting program
- Filing, scanning
- New account processing: account opening, loyalty opening, and card distribution
- Banking of cash & cheques at the local Post Office
- Sorting and sending of post
- Chasing outstanding debts by phone and letter, e.g. statements, written reminders
- General administrative tasks

**Required Education, Skills and Qualifications**

Previous experience is an advantage however training will be given.

**Job Type**: Part-time

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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