Customer Service Representative
13 hours ago
We are seeking a friendly and efficient individual to join our team as a Customer Service Advisor in Torquay, United Kingdom.
This role involves being the first point of contact for customers, providing excellent service and resolving queries in a timely manner. Some key responsibilities include:
- Handling incoming calls, emails, and chat queries from customers.
- Providing accurate information regarding products and services.
- Resolving customer issues efficiently and escalating when necessary.
- Processing customer orders and managing account information.
- Keeping records of customer interactions and follow-up tasks.
- Working closely with other departments to ensure customer satisfaction.
- Assisting with administrative tasks when needed.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
- Flexible working hours, including weekends.
Salary Range: £25,000 - £35,000 per annum (dependent on experience)
The successful candidate will have access to a range of benefits, including:
- A competitive salary with performance-based incentives.
- A pension scheme and healthcare benefits.
- Training and development opportunities.
- A supportive work environment with clear career progression.
- Flexible working options.
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