Customer Service Representative

13 hours ago


Torquay, Torbay, United Kingdom beBee Professionals Full time £20,000 - £30,000
Job Title: Customer Service Advisor

We are seeking a friendly and efficient individual to join our team as a Customer Service Advisor in Torquay, United Kingdom.

This role involves being the first point of contact for customers, providing excellent service and resolving queries in a timely manner. Some key responsibilities include:

  • Handling incoming calls, emails, and chat queries from customers.
  • Providing accurate information regarding products and services.
  • Resolving customer issues efficiently and escalating when necessary.
  • Processing customer orders and managing account information.
  • Keeping records of customer interactions and follow-up tasks.
  • Working closely with other departments to ensure customer satisfaction.
  • Assisting with administrative tasks when needed.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work both independently and as part of a team.
  • Flexible working hours, including weekends.

Salary Range: £25,000 - £35,000 per annum (dependent on experience)

The successful candidate will have access to a range of benefits, including:

  • A competitive salary with performance-based incentives.
  • A pension scheme and healthcare benefits.
  • Training and development opportunities.
  • A supportive work environment with clear career progression.
  • Flexible working options.


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