Customer Assistant

6 months ago

Torquay, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant - Visual Merchandiser

Working Pattern

Week 1

Monday 07:00 - 15:00

Tuesday 12:00 - 20:00

Thursday 10:00 - 18:00

Friday 07:00 - 15:00

Saturday 09:00 - 17:00

Week 2

Sunday 08:30 - 16:30

Tuesday 12:00 - 20:00

Wednesday 10:00 - 18:00

Thursday 07:00 - 15:00

Friday 09:00 - 17:00

**Key Capabilities**

**Customer Assistant - Visual Merchandiser**

**Working Pattern**

**Week 1**

Monday 07:00 - 15:00
Tuesday 12:00 - 20:00
Thursday 10:00 - 18:00
Friday 07:00 - 15:00
Saturday 09:00 - 17:00

**Week 2**

Sunday 08:30 - 16:30
Tuesday 12:00 - 20:00
Wednesday 10:00 - 18:00
Thursday 07:00 - 15:00
Friday 09:00 - 17:00

**Purpose**

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

**Key Accountabilities**

**Best in town execution** **80% of time spent**
- Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
- Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
- Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
- Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
- Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
- Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

**Develop brilliant people 20% of time spent**
- Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
- Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
- Look for opportunities to raise the barvisually in stores by working with the Store Visual Manager and Store Manager

**Academy Visual Merchandisers**
- With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
- Consistently deliver upper quartile Best in Town standards & VM execution
- 100% execution of new initiatives

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- Wider Visual Teams
- Regional Manager
- Visual Lead
- Visual Support
- Store and Regional BIG

Job Profile

**Job title** Visual Merchandiser
**Business area** Retail
**Reward level and Salary Range **RLA
**Reporting to** Store Visual Manager / C&H Manager
**Direct reports** N/A
**Scope of the role** Store based specialist role within a Region reporting into a store visual manager or store C&H manager
**Purpose**
**Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store**
- Job Profile

**Job title** Visual Merchandiser
**Business area** Retail
**Reward level and Salary Range **RLA
**Reporting to** Store Visual Manager / C&H Manager
**Direct reports** N/A
**Scope of the role** Store based specialist role within a Region reporting into a store visual manager or store C&H manager
**Purpose**
**Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store**
- **Key Accountabilities**:

- **Best in town execution** **80% of time spent**:

- Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
- Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
- Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
- Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
- Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
- Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers
- **Develop brilliant people 20% of time spent**:

- Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
- Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
- Look for opportunities to raise the barvisual

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