Weekend Receptionist
2 weeks ago
We are looking for a well organised and friendly Receptionist to work alternate weekends (10am to 3pm) in our Surbiton Home with occasional cover for annual leave and sickness on weekdays.
As well as providing an excellent reception and front of house service, you will be involved in assisting with relatives’ visits as required.
You will need previous administration/reception experience and a calm, professional approach. An understanding of the needs of older people and the importance of a “person centred” approach are also required.
**Main Purpose of job**
- With day to day responsibility for the delivery of an exceptional telephone and front of house, reception service that is both resident and customer focussed.
- Working as part of the Home’s Administration Team, supporting the Management team as required
- To demonstrate a person-centred approach through behaviours that are both caring and considerate
**Key Responsibilities**
**Reception**
- To ensure a professional, customer focussed ‘front of house’ service at the Home’s Reception to all residents, visitors and staff, ensuring the Charity’s policies and procedures are followed.
- To ensure the Reception and front of house areas are maintained to a high standard to create a positive first impression of the Home and Charity.
- To listen carefully and learn information that is necessary for the role about the Charity and Home to ensure correct and detailed information is provided to internal and external callers and visitors to Reception..
- To monitor the whereabouts and wellbeing of residents in the reception and main entrance hallway and promptly report any concerns to the registered nurse of the appropriate floor/wing.
- Maintain the Duty of Care folder kept at Reception which provides details of residents about whom we would have safety concerns if they left the building independently.
- To ensure the security of the main entrance by monitoring and giving access using judgement and discretion to visitors and ensuring they are personally greeted and have signed the visitors’ book.
- Signing for deliveries and informing the appropriate person of the delivery.
- To circulate residents’ newspapers on a daily basis.
- To be responsible for sorting the Home’s post, date stamping and delivering invoices and circulating staff and resident post.
- Assisting with the outgoing post in the afternoon including recorded deliveries.
- Working collaboratively with the other weekend Receptionist by sharing / passing on relevant information..
- To provide support in an emergency situation including dialling 999 if required and directing ambulance staff on arrival.
- To understand and undertake the fire duties required of the role and follow the Home’s procedures, managing visitors any visitors in the Reception area.
- To monitor car parking and speak to staff and visitors who are not adhering to the car parking regulations, ensuring any allocated spaces are kept clear and reporting any issues you are unable to resolve to the Home Manager.
**Administration**
- To provide admin support when required and as directed by the Hospitality Services Manager with ad hoc duties such as photocopying, preparing packs, and producing posters, and distributing information for resident or staff meetings.
- To manage lunch requests and payment and pass this information to the Catering Department in line with our policies.
**General**
- To undertake such other duties as may be required and which are consistent with the nature of this post.
- At all times, to promote the interests of The Royal Star & Garter Homes.
- To ensure within the scope of your role that you promote health and safety and comply with the requirements set out in the Home’s Health & Safety Policy.
- To actively promote the concept of Equality of Opportunity in all day to day activities.
- To promote and comply with the Home’s security procedures.
- The post requires a high degree of confidentiality. Therefore, the job holder will be required to meet these exacting standards at all times, whether in or outside work.
- To promote and deliver the highest standards of care, respect and support to residents, colleagues and others.
**Person Specification**
Essential
- Previous Administration experience
- A genuine interest in working with older people
- A friendly disposition being both approachable and flexible
- Professional and calm at all times
- Excellent written English and verbal communication skills
- Ability to demonstrate IT skills including, Microsoft Outlook, Word, Excel and proven accuracy with data entry
- Good organisational skills and the ability to prioritise tasks
- Able to work as part of a team or alone when necessary and use initiative appropriately within the remit of the role
- High level of accuracy, numeracy and attention to detail
- Customer focussed attitude and approach
- Able to demonstrate an understanding of the needs of older people and an ability to off
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