Receptionist

4 months ago

Surbiton, United Kingdom Royal Star & Garter Full time

We are looking for Receptionists to join our Bank staff and provide cover as and when required.

Main Purpose of job
- Contributing to the delivery of an exceptional telephone and front of house, reception service that is both resident and customer focused.
- Working as part of the Home’s Administration Team, supporting the Home Administration and Management team as required
- To demonstrate a person-centred approach through behaviours that are both caring and considerate

Key Responsibilities

Reception
- To ensure a professional, customer focussed ‘front of house’ service at the Home’s Reception to all residents, visitors and staff, ensuring the Charity’s policies and procedures are followed.
- To ensure the Reception and front of house areas are maintained to a high standard to create a positive first impression of the Home and Charity.
- To listen carefully and learn information that is necessary for the role about the Charity and Home to ensure correct and detailed information is provided to internal and external callers and visitors to Reception..
- To monitor the whereabouts and wellbeing of residents in the reception and main entrance hallway and promptly report any concerns to the registered nurse of the appropriate floor/wing.
- Maintain the Duty of Care folder kept at Reception which provides details of residents about whom we would have safety concerns if they left the building independently.
- To ensure the security of the main entrance by monitoring and giving access using judgement and discretion to visitors and ensuring they are personally greeted and have signed the visitors’ book.
- Signing for deliveries and informing the appropriate person of the delivery.
- To circulate residents’ newspapers on a daily basis.
- To be responsible for sorting the Home’s post, date stamping and delivering invoices and circulating staff and resident post.
- Assisting with the outgoing post in the afternoon including recorded deliveries.
- Working collaboratively with the other Receptionists by sharing / passing on relevant information.
- To provide support in an emergency situation including dialling 999 if required and directing ambulance staff on arrival.
- To understand and undertake the fire duties required of the role and follow the Home’s procedures, managing visitors any visitors in the Reception area.
- To monitor car parking and speak to staff and visitors who are not adhering to the car parking regulations, ensuring any allocated spaces are kept clear and reporting any issues you are unable to resolve to the Hospitality Services Manager.

Administration
- To provide admin support when required and as directed by the Hospitality Services Manager with ad hoc duties such as photocopying, preparing packs, and producing posters, and distributing information for resident or staff meetings.
- To manage lunch requests and payment and pass this information to the Catering Department in line with our policies.
- To assist the Wellbeing Team with admin tasks including volunteers references, letters and posters.
- To distribute wine when required

**Job Types**: Part-time, Zero hours contract

**Salary**: £13.27 per hour

Expected hours: 1 - 30 per week

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Surbiton (required)

Work Location: In person

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