Apprentice Water Efficiency Support Assistant

2 weeks ago


Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

**Apprentice Water Efficiency Support Assistant**:

- Salary £19,047, rising to £20,971 in April 2023- Location Pity Me, Durham**About the role**

**Apprentice Water Efficiency Support Assistant**

**Full Time**

**2 Years - Fixed Term**

**Salary - £19,047, rising to £20,971 in April 2023**

**Location - Pity Me, Durham**

**About the role**

We’ve an amazing opportunity for an Apprentice Water Efficiency Support Assistant to join our Water Efficiency team to assist the Lead Water Efficiency Manager and Water Efficiency team in the delivery of the water efficiency strategy. You’ll be playing an important role in delivering the water efficiency targets, which in turn will contribute to our ambitious Per Capita Consumption (PCC) performance commitment.

We’re looking for you to lead on a range of water efficiency projects whilst also delivering administrative duties.

In the role we’re looking for a high degree of flexibility, as we need the ability to understand and grasp the various activities being delivered across the team, to ensure you deliver an unrivalled customer experience. You will be required to demonstrate sound judgement, clear analysis and good decision making, working with mínimal supervision on a range of projects alongside other team members.

You’ll be monitoring and evaluating the water saving kit offering, ordering water efficiency products when required, ensuring there are consistent levels of stock and that stocks are replenished ahead of need, along with undertaking data input and data cleansing exercises to ensure water efficiency target data is reported accurately and timely.

We’re looking for you to ensure that data records are recorded in a robust and auditable manner, so you’ll be inputting customer contacts (mailings, appointments, inbound and calls) into corporate systems accurately and timely.

**About you**

We’re looking for you to have proven experience and the ability to work with and analyse data, identify errors and use quality assurance to ensure data is robust and auditable.

You’ll have proven experience of working in a diverse or complex, medium or large sized organisation, along with the ability to deliver unrivalled customer experience to a range of customers, groups and stakeholders and to communicate effectively through a variety of written formats including customer-friendly publications to technical reports.

It would be really useful if you had proven experience in a relevant discipline including involvement with water efficiency projects, along with experience in supporting projects involving data collection, customer engagement, data analysis and report writing.

You’ll also have experience of public speaking along with effective interpersonal skills and proven ability to build relationships at all levels to positively influence.

**_ Please note you will be employed through our Apprentice provider called ATA_**

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Creative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.



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