Customer Service Apprentice

2 weeks ago


Durham, United Kingdom New College Durham Full time

Opportunity information

Salary £4.81 per week
Duration 18 months
Advert closing date 24/03/2023

Description

Customer Service Apprentices will receive appropriate training and guidance to undertake the full range of clerical duties which will include:
Receiving, sorting and distribution of mail and deliveries

Retrieving and presenting data using the Force ICT systems

Providing a customer focused service and responding to enquiries from internal and external customers including the general public

Maintaining and operating an efficient and effective record keeping and filing system, ensuring they are updated and items stored, disposed of and retrieved when appropriate

Liaising with providers of goods and services to ensure there are adequate services and supplies to maintain operational efficiency

Processing accounts and claims including the collection of monies and issuing of receipts and other basic budgetary requirements

Managing and supporting diary events, arranging and servicing meetings

Supporting other team members and colleagues

Entry requirements

Demonstration of aptitude towards Customer Service and to be committed to attaining the appropriate qualifications of the Apprenticeship

A basic standard of IT, literacy and numeracy skills

Ability to work on own initiative as well as part of a team

Good communication skills

A polite, confident and friendly approach

Ability to undertake a varied workload and be able to adapt and prioritise

Excellent presentation, organisation and timekeeping skills

A diligent approach to work ethics

Understand and respect confidentiality and abide by this at all times

To have a respect for diversity and be committed to the principles of Equal Opportunities.

You will be provided protected learning/study time in the workplace to complete your Level 2 Customer Service Practitioner portfolio and any associated qualifications/assessments.

Training to be provided

Things to consider

Skills required

Array

Future prospects

Durham, County Durham, England, DH1 5TT



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