Customer Service Officer
2 weeks ago
Adecco are working with a great company based in Belmont (Durham) to recruit a Customer Support Officer to join their friendly team.
We are looking to recruit a full time, permanent customer support officer that will support the delivery of excellent service to all customers.
Key responsibilities:
- Deliver exceptional customer service to all customers, both internal and external, including identifying the information required to achieve a positive outcome.
- Maintain a great understanding of processes and become knowledgeable in service delivery
- Maintain an understanding of products and services to promote these further to customers.
- Support with administration and ensure tasks are completed within appropriate deadlines.
- Liaise with team members to develop high levels of engagement
- Work with the Compliance team to ensure that any issues in relation to the standards or level of service from external teams are fed back as appropriate.
- Contribute to ongoing process improvement by identifying opportunities to increase quality and efficiency with the customer support team.
Additional requirements:
Computer literate including Microsoft Office suite and database systems.
Strong customer service orientation as well as excellent communication skills.
Organisational skills with a systematic and methodical approach to work.
Self-motivated.
Ability to manage own workload in a high volume environment with accuracy and attention to detail.
Location and working hours:
Belmont, Durham
Working hours - full-time 37 hours per week, Monday to Friday.
For more information about this role contact Adecco Sunderland today.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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