Spanish Technical Customer Support Advisor

3 weeks ago

Oxford, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

**Technical Customer Support Advisor - Spanish desk**

Hybrid position with 3 days remote and 2 days in the Oxford office (excellent facilities)

A superb opportunity to join a globally recognised brand in a temp to perm position. Competitive salary at £13 per hour and when permanent eligible for a host of incredible benefits.

Hours of work are 8 - 4.30 (including every other weekend which is always worked remotely and 2 days off during the week)

**Your key responsibilities will include**:

- Identify and resolve customers' requests/questions or complaints using relevant knowledge base tools or other technical resources.
- Ensure excellent troubleshooting documentation.
- Communicate and consult with colleagues to share best practice.
- Follow best practice incident management processes to ensure the KPIs are met.
- Comply with/complete global support specific or ad-hoc tasks.
- Escalate complex tickets to 2nd tier support and follow up for resolution.
- Meet support KPIs (Initial response time, Quality scores, Client happiness rating).

**The ideal person for this role will be**:

- 1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting was required
- Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
- A team player who is positive, friendly and has a can-do attitude towards staff and customers.
- Receptive to constructive feedback and changes within the business.
- Confident and competent in handling complaints, mediation and troubleshooting technical issues.
- Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
- Experience of working to customer satisfaction based targets and operational metrics such as quality and handle time.
- Fluency in written and spoken English & Spanish language is essential. (C1 level).
- Ability to multitask in a fast paced environment, Identifying next steps and executing on them diligently.

INDG

  • Customer Service Advisor

    4 weeks ago

    Oxford, United Kingdom Tripadvisor Full time

    **About Tripadvisor** Tripadvisor, the world's largest travel site*, is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, attractions, and restaurants -...

  • Customer Service Advisor Spanish Speaker

    1 month ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford hybrid (2-3...

  • Customer Service Advisor

    1 month ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Customer Service Advisor -...

  • Customer Service Advisor

    1 month ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Customer Service Advisor -...

  • German Technical Customer Support Advisor

    1 month ago

    Oxford, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    **Technical Customer Support Advisor - German desk** Hybrid position with 3 days remote and 2 days in the Oxford office (excellent facilities) A superb opportunity to join a globally recognised brand in a temp to perm position.Competitive salary at £13 per hour and when permanent eligible for a host of incredible benefits. Hours of work are 8 - 4.30...

  • Customer Training Support Advisor

    1 week ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our...

  • Customer Training Support Advisor

    1 week ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13

    Role: Travel Trust & Safety Advisor 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our client is a global travel...

  • Customer Training Support Advisor

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our...

  • Customer Support Advisor

    1 month ago

    Oxford, United Kingdom Allen Associates Full time

    Do you have excellent communication skills and thrive on customer satisfaction? We have a fantastic opportunity for an organised, detailed focused and keen problem solver to join this collaborative Customer Support team as a Customer Support Advisor on afull time, permanent basis. **Customer Support Advisor Responsibilities** Your duties will include but...

  • Customer Support Advisor

    4 days ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Support Advisor to join their team. This vacancy has come about due to internal progression, which demonstrates your ability to grow and develop in the business. As the Customer Support Advisor, you will be responsible for calling customers to...

  • Customer Service Advisor

    3 days ago

    Oxford, United Kingdom Future Engineering Recruitment Ltd Full time

    **Customer Service Advisor** **Oxford** **£23,000 - £25,000 Basic + Bonus (Expected £36,000 - £40,000) + Managerial Progression + Training + Global Company + Package + IMMEDIATE START** Enjoy a customer service advisor role in a well known car dealership with rapid progression route to become a Manager! Great opportunity to be at the forefront of the...

  • Customer Service Advisor

    2 weeks ago

    Oxford, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety AdvisorFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Expected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in...

  • Customer Service Advisor

    2 weeks ago

    Oxford, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday...

  • Customer Service Advisor

    2 weeks ago

    Oxford, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...

  • Customer Service Advisor

    2 weeks ago

    Oxford, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...

  • Customer Service Advisor

    1 week ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13

    Role: Travel Trust & Safety Advisor Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the...

  • Customer Support Advisor

    1 month ago

    Oxford, United Kingdom Nominet Full time

    **Date**:9 Nov 2023 **Location**: Oxford/ Hybrid, GB **Company**:Nominet We’re Nominet - a world-leading domain name registry. For over 25 years, we’ve been operating at the heart of internet infrastructure. While we're best known for running.UK domains, we also help protect public services from cyber threat. Our aim is to create a world which is...

  • Customer Service Advisor

    1 week ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both...

  • Customer Service Advisor

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both...