Current jobs related to German Technical Customer Support Advisor - Oxford - BRELLIS RECRUITMENT LIMITED

  • German-Speaking Customer Support Advisor

    2 months ago

    Oxford, United Kingdom allen-associates Full time

    German-Speaking Customer Support Advisor (Temp to Perm) Our wonderful client is looking for a German-speaking Customer Support Advisor to join their expanding team. Working as part of the client support function , which acts as “the engine room of the organisation”, you will be responsible for providing excellent customer service, supporting with...

  • Customer Support Advisor

    2 months ago

    Oxford, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor.The Customer Support Advisor will:Provide customer service support in the Supplier Support TeamBuild rapport and...

  • Customer Support Advisor

    1 month ago

    Oxford, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor.The Customer Support Advisor will:Provide customer service support in the Supplier Support TeamBuild rapport and...

  • Customer Support Advisor

    2 months ago

    Oxford, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor.The Customer Support Advisor will:Provide customer service support in the Supplier Support TeamBuild rapport and...

  • Customer Support Advisor

    2 months ago

    Oxford, Oxfordshire, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor. The Customer Support Advisor will: Provide customer service support in the Supplier Support Team Build rapport...

  • Customer Support Advisor

    1 month ago

    Oxford, Oxfordshire, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor. The Customer Support Advisor will: Provide customer service support in the Supplier Support Team Build rapport...

  • Customer Support Advisor

    2 months ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a bi-lingual Customer Support Advisor to join their team on a temporary to permanent basis. As the Customer Support Advisor, you will be responsible for calling customers to explain the processes associated with the service and answer any questions. ...

  • Customer Support Advisor

    1 month ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a bi-lingual Customer Support Advisor to join their team on a temporary to permanent basis. As the Customer Support Advisor, you will be responsible for calling customers to explain the processes associated with the service and answer any questions. Key...

  • German Language Customer Service Representative

    6 days ago

    Oxford, Oxfordshire, United Kingdom allen-associates Full time

    {"title": "German-Speaking Customer Support Advisor (Temp to Perm)", "description": "German-Speaking Customer Support Advisor (Temp to Perm)Our client is seeking a German-speaking customer support advisor to join their expanding team in Oxford. As part of the client support function, you will be responsible for providing excellent customer service,...

  • German Language Customer Service Representative

    6 days ago

    Oxford, Oxfordshire, United Kingdom allen-associates Full time

    {"title": "German-Speaking Customer Support Advisor (Temp to Perm)", "description": "German-Speaking Customer Support Advisor (Temp to Perm)Our client is seeking a German-speaking customer support advisor to join their expanding team in Oxford. As part of the client support function, you will be responsible for providing excellent customer service,...

  • Customer Support Advisor

    2 months ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a bi-lingual Customer Support Advisor to join their team on a temporary to permanent basis. As the Customer Support Advisor, you will be responsible for calling customers to explain the processes associated with the service and answer any questions. Key...

  • Customer Support Advisor

    2 months ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a bi-lingual Customer Support Advisor to join their team on a temporary to permanent basis. As the Customer Support Advisor, you will be responsible for calling customers to explain the processes associated with the service and answer any questions. Key...

  • Customer Support Advisor

    3 months ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Support Advisor to join their team on a temporary to permanent basis. As the Customer Support Advisor, you will be responsible for calling customers to explain the processes associated with the service and answer any questions. Key...

  • Customer Service Advisor

    3 months ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Location - Oxford** **About...

  • Customer Service Associate

    3 months ago

    Oxford, United Kingdom Bond Williams Full time

    Our client, one of the UK’s leading biotech companies, are recruiting a German Speaking Customer Service Advisor to join their friendly, close knit team. This is a full time permanent role, focused on providing first class solutions to a wide range of customer enquiries. **Key Tasks/Responsibilities for Customer Service Advisor**: - Lots of communication...

  • Customer Service Advisor

    3 months ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford Hybrid - 3...

  • Customer Service Advisor

    2 months ago

    Oxford, Oxfordshire, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor. The Customer Support Advisor will: Provide customer service support in the Supplier Support Team

  • Customer Service Advisor

    1 month ago

    Oxford, Oxfordshire, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor. The Customer Support Advisor will: Provide customer service support in the Supplier Support Team

  • Customer Support Specialist

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom allen-associates Full time

    German Language Customer Service RepresentativeOur client, a leading organization in the customer service industry, is seeking a highly skilled German Language Customer Service Representative to join their team. As a German Language Customer Service Representative, you will be responsible for providing exceptional customer service to clients in Germany and...

  • German-Speaking Customer Service Advisor

    3 days ago

    Oxford, United Kingdom Hays Full time

    Exciting opportunity for a German Speaker looking for a two day per week in the office, Customer Service post Bilingual Customer Service Role - German and English.Temporary to Permanent post or straight permanent.Hybrid working - up to 2 days in the office, based in Oxford.Your new company Is a leader in their specific sector that has experienced rapid...

German Technical Customer Support Advisor

5 months ago

Oxford, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

**Technical Customer Support Advisor - German desk**

Hybrid position with 3 days remote and 2 days in the Oxford office (excellent facilities)

A superb opportunity to join a globally recognised brand in a temp to perm position.Competitive salary at £13 per hour and when permanent eligible for a host of incredible benefits.

Hours of work are 8 - 4.30 (including every other weekend which is always worked remotely and 2 days off during the week)

**Your key responsibilities will include**:

- Identify and resolve customers' requests/questions or complaints using relevant knowledge base tools or other technical resources.
- Ensure excellent troubleshooting documentation.
- Communicate and consult with colleagues to share best practice.
- Follow best practice incident management processes to ensure the KPIs are met.
- Comply with/complete global support specific or ad-hoc tasks.
- Escalate complex tickets to 2nd tier support and follow up for resolution.
- Meet support KPIs (Initial response time, Quality scores, Client happiness rating).

**The ideal person for this role will be**:

- 1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting was required
- Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
- A team player who is positive, friendly and has a can-do attitude towards staff and customers.
- Receptive to constructive feedback and changes within the business.
- Confident and competent in handling complaints, mediation and troubleshooting technical issues.
- Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
- Experience of working to customer satisfaction based targets and operational metrics such as quality and handle time.
- Fluency in written and spoken English & German language is essential. (C1 level).
- Ability to multitask in a fast paced environment, Identifying next steps and executing on them diligently.
- Ability to work shift patterns, including some weekends.

INDG