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Customer Training Support Advisor
4 months ago
Role: Travel Trust & Safety Advisor
12 months (With a view to extend and possibly convert to permanent)
00 per hour + Holiday pay (Equivalent to 33 days after 3 months)
2 days in the office in Oxford, and 3 days from home
will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month
Start: ASAP
Our client is a global travel and tourism and travel technology business. The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all travel experiences suppliers & bookings as well as holiday rentals.
This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail.
The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who contact the business regarding trust and safety issues.
This is NOT a customer service role, it does have customer facing components by phone and email, but it is not the focus of the job. Your Primary focus will be on validation checks for holiday rentals verifying property is safe and customer is safe (i.e., For the travel experiences section, you will be verifying suppliers (tour and experience owners).
Provide customer support:
• Make and respond to telephone calls and emails to assist customers with any additional checks as required so to validate them before activation/validate their booking before the check-in date
• Handle any issues associated with the misuse of a customer’s account that would affect travellers
• Evaluate the risk that an existing customer would pose to the company
• Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner
Exceptional attention for detail & high-quality research skills
• Active interest in the internet fraud world and a keen desire to learn new skills
• Ability to listen and communicate well with an excellent telephone manner
• Must be able to work one weekend in every two
• Prior experience within a Customer Service role is desirable
• Prior experience with Microsoft Office Software within a Customer Service role is desirable
• Fluent in a second language (Spanish, French, Portuguese, German, Italian.)
