Customer Service Advisor Spanish Speaker
3 weeks ago
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Location - Oxford hybrid (2-3 days a week office attendance)
About Tripadvisor
Tripadvisor, the world's largest travel site\*, is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, attractions, and restaurants -- Tripadvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. Millions of travelers come to TripAdvisor each day to plan and book the perfect trip and holiday rental properties provide space, privacy, amenities like home and great value.
**What you’ll do**:
As a Customer Service Advisor for Tripadvisor Rentals you will undertake a variety of duties from troubleshooting technical Issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Using all available knowledge tools and resources to achieve the defined KPIs you will be required to quickly diagnose and triage issues, resolve incidents and/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.
**Your key responsibilities will include**:
- Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources.
- Ensure excellent troubleshooting documentation.
- Communicate and consult with colleagues to share best practice.
- Follow best practice incident management processes to ensure the KPIs are met.
- Comply with/complete global support specific or ad-hoc tasks.
- Escalate complex tickets to 2nd tier support and follow up for resolution.
- Meet support KPIs (Initial response time, Quality scores, Client happiness rating).
**The ideal person for this role will be**:
- Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
- 1-3 years of proven experience in a Customer Service position where also technical skills and troubleshooting was required
- A team player who is positive, friendly and has a can-do attitude towards staff and customers.
- Receptive to constructive feedback and changes within the business.
- Confident and competent in handling complaints, mediation and troubleshooting technical issues.
- Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
- Experience of working to customer satisfaction based targets and operational metrics such as quality and handle time.
- Fluency in written and spoken English & Spanish is essential. (C1 level).
- Ability to multitask in a fast paced environment, Identifying next steps and executing on them diligently.
- Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm but vary in departments.
-
Customer Service Advisor ~ French and Spanish
1 month ago
Oxford, United Kingdom Office Angels Full timeAs a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Usingall available knowledge tools and resources to achieve the defined KPIs you will be required to quickly...
-
Customer Service Advisor ~ Italian Speaker
1 month ago
Oxford, United Kingdom Office Angels Full timeAs a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Usingall available knowledge tools and resources to achieve the defined KPIs you will be required to quickly...
-
Customer Service Advisor
4 weeks ago
Oxford, United Kingdom Tripadvisor Full timeWe believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Customer Service Advisor -...
-
Customer Service Advisor
3 days ago
Oxford, United Kingdom ABL Recruitment Full timeRole: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...
-
Customer Service Advisor
2 days ago
Oxford, United Kingdom ABL Recruitment Full timeRole: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday...
-
Customer Service Advisor
3 days ago
Oxford, United Kingdom ABL Recruitment Full timeRole: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...
-
Customer Service Advisor
22 hours ago
Oxford, United Kingdom ABL Recruitment Full timeRole: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...
-
Customer Service Advisor
1 hour ago
Oxford, United Kingdom ABL Recruitment Full timeRole: Travel Trust & Safety AdvisorFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Expected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in...
-
Customer Service Advisor
1 month ago
Oxford, United Kingdom Tripadvisor Full timeWe believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Location - Oxford** **About...
-
Customer Service Advisor
4 weeks ago
Oxford, United Kingdom Tripadvisor Full timeWe believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford hybrid (2-3...
-
Customer Service Advisor
2 days ago
Oxford, Oxfordshire, United Kingdom ABL Recruitment Full timeRole: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both...
-
Customer Service Advisor
5 hours ago
Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both...
-
Customer Service Advisor
2 days ago
Oxford, Oxfordshire, United Kingdom ABL Recruitment Full timeJob Description Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two...
-
Customer Service Advisor
21 hours ago
Oxford District, United Kingdom ABL Recruitment Full timeRole: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...
-
Customer Service Advisor
1 day ago
Oxford, United Kingdom Fusion Lifestyle Full timeWe are now hiring Customer Service Advisors for our summer season at Hinksey Outdoor Pool! **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for...
-
Customer Service Advisor
4 weeks ago
Oxford, United Kingdom The Recruitment Group Full timeWe are on the lookout for a Customer Service Advisor to join our well-established client in Oxford on a temporary basis for 6 months. The hourly rate is between £9.55 to £11.41 per hour. This is a full-time role working Monday to Friday with no weekends. Our client is the elected body responsible for the most strategic local government services in the...
-
Customer Service Advisor
13 hours ago
Oxford, United Kingdom Barclays Full time**Customer Service Advisor - Branch** **Oxford** **£23,300 per annum** **Rotating between 7am-11pm Monday to Sunday (shifts tend to be between 8am-8pm Monday to Saturday)** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For...
-
Customer Service Advisor
1 month ago
Oxford, United Kingdom Tripadvisor Full timeWe believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford Hybrid - 3...
-
Customer Service Advisor
1 month ago
Oxford, United Kingdom Tripadvisor Full timeWe believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Location - Oxford** **Hybrid...
-
Customer Service Advisor
1 month ago
Oxford, United Kingdom Octave Recruitment Ltd Full timeWe are currently looking to hire a Customer Service Advisor (Admin/Clerical) at County Hall County Council Offices, OX1 1ND. - £10/per hour (+12.55% holiday) - 37 hours a week - Mon-Fri/8:30am - 5:00pm Role You will be: - Looking up information for customers on computers and either resolving their enquiries or providing them with other sources of...