Customer Service Advisor ~ Italian Speaker

2 weeks ago

Oxford, United Kingdom Office Angels Full time

As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Usingall available knowledge tools and resources to achieve the defined KPIs you will be required to quickly diagnose and triage issues, resolve incidents and/or dispatch to the next resolving group according to the escalation process. You are expected to havethe technical and interpersonal skills to deliver a high level of customer satisfaction.

JOB ROLE: Customer Service Advisor ~ Italian Speaker

INDUSTRY: Travel

SALARY: 26k - 28k

LOCATION: Oxford / hybrid (2-3 days a week office attendance)

JOB ROLE:

- Identify and resolve customers' requests/questions or complaints using relevant knowledge base tools or other technical resources.
- Ensure excellent troubleshooting documentation.
- Communicate and consult with colleagues to share best practice.
- Follow best practice incident management processes to ensure the KPIs are met.
- Comply with/complete global support specific or ad-hoc tasks.
- Escalate complex tickets to 2nd tier support and follow up for resolution.
- Meet support KPIs (Initial response time, Quality scores, Client happiness rating).

ESSENTIAL SKILLS:

- Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
- 1-3 years of proven experience in a Customer Service position where also technical skills and troubleshooting was required
- A team player who is positive, friendly and has a can-do attitude towards staff and customers.
- Receptive to constructive feedback and changes within the business.
- Confident and competent in handling complaints, mediation and troubleshooting technical issues.
- Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
- Experience of working to customer satisfaction based targets and operational metrics such as quality and handle time.
- Fluency in written and spoken English & Italian language is essential. (C1 level).
- Ability to multitask in a fast paced environment, Identifying next steps and executing on them diligently.
- Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm but vary in departments.

This opportunity is being advertised by the Office Angels West End team.

Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch,Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.

Our Retail team looks after Fashion and beauty roles nationally.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom Tripadvisor Full time

    About Tripadvisor Tripadvisor, the world's largest travel site\*, is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, attractions, and restaurants --...

  • Customer Service Advisor

    3 days ago

    Oxford, United Kingdom Tripadvisor Full time

    **About Tripadvisor** Tripadvisor, the world's largest travel site*, is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, attractions, and restaurants -...

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom Tripadvisor Full time

    About Tripadvisor Tripadvisor, the world's largest travel site\*, is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, attractions, and restaurants --...

  • Customer Service Advisor

    3 days ago

    Oxford, United Kingdom Tripadvisor Full time

    **About Tripadvisor** Tripadvisor, the world's largest travel site*, is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, attractions, and restaurants -...

  • Customer Service Advisor Spanish Speaker

    6 days ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford hybrid (2-3...

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford hybrid (2-3...

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom Bond Williams Full time

    **Key Tasks/Responsibilities for Customer Service Advisor**: - Lots of communication and coordination with other departments in the business including logistics, sales, operations and finance as well as the other Customer Services teams dotted around the world as the company have a global presence. - All the work is managed and logged in Salesforce, so you...

  • Senior Departmental Lecturer in Italian

    7 days ago

    Oxford, United Kingdom University of Oxford Full time

    The Faculty of Medieval and Modern Languages is seeking to appoint a fixed-term Departmental Lecturer to cover the teaching and some related duties during the leave of a postholder for the 36-month period from 1 September 2024 to 31 August 2027. The Departmental Lecturer will contribute to the teaching of Italian within the sub-Faculty of Italian,...

  • Customer Service Advisor

    7 days ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford Hybrid - 3...

  • Customer Service Advisor

    7 days ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford Hybrid - 3...

  • Customer Services Advisor

    4 days ago

    Oxford, United Kingdom Berry Recruitment Full time

    Customer Service Advisor Monday to Friday - 37 hours per week £10.75 to 11.41 per hour **The JOB** You will need to work on the MS office and be able to save and retrieve data. We want someone who can advise customers and help them along the pathway to the best outcomes. Processing their information and payments. **What we are looking for** You will...

  • Senior Departmental Lecturer in Italian

    Found in: Talent UK C2 - 2 weeks ago

    Oxford, United Kingdom University of Oxford Full time

    Faculty of Medieval & Modern Languages, 41 Wellington Square, Oxford OX1 2JF. The Faculty of Medieval and Modern Languages is seeking to appoint a fixed-term Departmental Lecturer to cover the teaching and some related duties during the leave of a postholder for the 36-month period from 1 September 2024 to 31 August 2027. The Departmental Lecturer will...

  • Customer Service Advisor

    3 days ago

    Oxford, United Kingdom Kream Motor Recruitment Ltd Full time

    A skilled customer services specialist is required to join an Oxford based main dealer who represent 4 quality brands, with a superb reputation for build quality, technical innovation, styling and dependability. In the role of a SERVICE ADVISOR, you will be responsible for providing customers with an excellent standard of care whilst conducting all...

  • Service Advisor

    Found in: Talent UK 2A C2 - 6 days ago

    Oxford, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – OxfordOur client, a main dealership in Oxford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other Saturday.22...

  • Service Advisor

    Found in: Whatjobs ES C2 - 7 days ago

    Oxford, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – OxfordOur client, a main dealership in Oxford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other Saturday.22...

  • Service Advisor

    Found in: Whatjobs ES C2 - 7 days ago

    Oxford, United Kingdom Pembrook Resourcing Full time

    Service AdvisorPembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.The ideal Service Advisor - * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with many duties on...

  • Customer Service Advisor

    Found in: beBee S GB - 4 days ago

    Oxford, United Kingdom TripAdvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Location - Oxford  Hybrid - 3...

  • Service Advisor

    4 days ago

    Oxford, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Peugeot Oxford** Here at Bristol Street Motors Peugeot Oxford, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £33,000 basic salary...

  • Customer Service Advisor

    3 days ago

    Oxford, United Kingdom LNJ Recruitment Ltd Full time

    Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the right insurance solutions? If so, we have an exciting opportunity for you!As an Insurance Advisor, you will play a vital role as a key point of contact within the branch. Your day-to-day responsibilities will involve building rapport...

  • Weekend Advisors

    20 hours ago

    Oxford, Oxfordshire, United Kingdom ProPivotal Full time

    KYC Fraud Detection Advisor Looking for a KYC Fraud Detection Advisor to join our team in Oxford, UK! This role involves ensuring the authenticity and security of all supplier sign-ups and bookings for a leading travel platform. With a competitive compensation of £13/hr, this position is perfect for individuals skilled in customer support and...