Customer Service Advisor

3 weeks ago


Oxford, United Kingdom Kream Motor Recruitment Ltd Full time

A skilled customer services specialist is required to join an Oxford based main dealer who represent 4 quality brands, with a superb reputation for build quality, technical innovation, styling and dependability.

In the role of a SERVICE ADVISOR, you will be responsible for providing customers with an excellent standard of care whilst conducting all activities at the service department front desk:

- Customer bookings (both physically and remotely)
- Workshop diary control
- Liaising with Workshop Control and Service Management
- Monitoring and communicating through work in progress
- Presenting and upselling additional work requirements and approved products / services
- Undertaking related administration, invoicing, and updating of the database - via the internal IT systems.

To be considered, you’ll need to have occupied a face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience. Whilst motor trade-specific experience would be beneficial, it is not essential. You’ll need to be eager to learn, with a good standard of IT competency, professional in appearance and well spoken.
- .
- A full driving licence is a prerequisite
- .

This vacancy offers an opportunity to join a long-established, privately-owned dealer group with a first-class reputation.

**kream motor recruitment** is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled. Please visit our website to view all our current vacancies.

**Salary**: £27,000.00-£32,000.00 per year



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