Customer Service Advisor

4 weeks ago


Oxford, United Kingdom The Recruitment Group Full time

We are on the lookout for a Customer Service Advisor to join our well-established client in Oxford on a temporary basis for 6 months. The hourly rate is between £9.55 to £11.41 per hour. This is a full-time role working Monday to Friday with no weekends.

Our client is the elected body responsible for the most strategic local government services in the county. These services include but are not limited to education, social services, public health, highway maintenance, waste disposal and more.

**About the role**:
As a Customer Service Advisor, you will be responsible for:

- Looking up information for customers on computers and either resolving their enquiries or providing them with other sources of information as necessary.
- Searching, reading and entering customer details and enquiries into a range of database systems.
- Using Microsoft Office products e.g. Outlook and Word.
- Dealing tactfully with complaints and escalating customer complaints appropriately; passing relevant feedback to managers to improve service delivery.
- Checking official documents e.g. Utility bill, Driving licence to verify customer identity for a range of services.
- Advising customers about their eligibility for a range of services.
- Operating appointment booking systems.
- Processing payments including refunds and end of day reconciliation.

I am really keen to speak to anyone who has previously worked in customer service or who has a genuine interest in helping people.

**We wish you the best of luck in your job search**

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