Network and Telephony Apprentice

7 months ago

Darlington, United Kingdom QA Apprenticeships Full time

**About The Company**:
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

**Overview**:
The Network & Telephony Apprentice will work alongside the current Network & Telephony Engineers and Network Architect learning and participating in the management, maintenance, monitoring, support, and upkeep of the network & telephony technology which services colleagues and residents alike across the enterprise.

The role holder, alongside current network resource, will work with external vendors in a professional capacity and handle support tickets and provide a high level of technical support to a wide range of users.

The role holder will work towards gaining a Level 4 Network Engineer apprenticeship, gaining both hands-on knowledge and experience via working with HC-One Network & Telephony Engineers and also via remote classroom led learning.

**Salary**: £20,417 per annum.

**Main Activities**:
**CORE/CLOUD/DISTRIBUTED TECHNOLOGY MANAGEMENT & SUPPORT**
**Working towards the following**:
Ensuring all network, security and telephony components and services are:

- Built to prevailing standards, ensuring adherence to best practice. managed and updated to assure a reliable, safe and consistently positive end user experience
- Secure and operated within the prevailing security policies which aim to mitigate current and emerging threats

**As well as**:

- Hands-on implementation, management and support of network, security and telephony systems and services & analysing system and service performance, providing indication of health and recommending enhancements and opportunities for improvement to ensure they remain operational, optimised and available.
- Providing 3rd line incident and problem management, identifying recurring faults and issues and acting as the point of escalation with onward escalation to Infrastructure Team Lead/Technology Manager as necessary.
- Ensuring adherence to Service Level Agreements, ensuring tickets are prioritised, updated and managed in accordance with guidelines.
- Participating in DDaT projects and service improvement initiatives & working with external service and support providers as required.

**DOCUMENTATION**:
**Production and maintenance of**:

- Detailed technical documentation which describes services at sufficient level for them to be fully supported and allows impact of change to be accurately determined. technical service catalogue artifacts

**The following applies to all Colleagues**:
You are expected to comply with HC Ones policies and procedures for health, safety and hygiene at all times.
When attending HC-One homes all colleagues should ensure they comply with infection and control processes as outlined in the HC One infection and control procedures available on the Group intranet.

You may be required to undertake other duties appropriate to your post and/or hours of work.

The company may periodically review your role profile and update it to ensure it relates to the job being performed. It is the company’s aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your role description, after consultation.

**What we are looking for**:
**Skills / qualities**:
**Essential**:

- Methodical and logical approach to problems.
- Good attention to detail.
- Good communication skills.
- Hardworking, can do attitude.

**Entry requirements**:

- an A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**For more information, please visit the UK ENIC website.**

**Desirable**:

- Knowledge and understanding of networking technology and networking principles.
- Possession of a full UK driving license, as travelling will be a key component of the role.

**Special Features**:
The job may require occasional visits to remote sites, and overnight stays may be necessary.

**Confidentiality**:
You may not disclose any information of a confidential nature relating to the employer or in respect of which the employer has an obligation of confidence to any third party other than where you are obliged to disclose such information in the proper course of your employment or as required by law.

**Company benefits / **What HC-One o

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