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Customer Value Specialist

4 weeks ago

Halesowen, United Kingdom Sandvik Full time

Deadline:

- Mar 7
- Country:

- United Kingdom
- Location:

- Halesowen
- Job-ID:

- R0051031
- Job category:

- Sales and Product Service

At Sandvik Coromant, our expertise is based upon a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we’re ready for the demands of tomorrow’s manufacturing.

To be prepared for this and ensure that our expertise aligns with our customers' needs for our site in Kista, Sweden, we’re now looking for a talented Customer Value Specialist to be based in the UK and coordinate activities

**About the job**
In this position, your overall mission is to provide business support and value-added services towards selected customers with a consultancy approach, to strengthen the customer relationship in alignment with Frontline Sales strategic planning. You handle Operations accountable tasks within the scope of services - PIP Lean, vending machine, tool logistic and tool rationalization, pay-per-part and Consignment Stock - securing a project management approach. On top of this, you promote value-added services to selected customers through a cross-selling and up-selling aptitude, provide information on new solutions or activities.

You work in close collaboration with Frontline Sales, contributing to establish and follow up customer value plans and supporting them with intelligence activities through reporting or data analysis on selected customers or industry segments to identify and map trends, deviations, and leads. We’re constantly improving our customer experience, and you will contribute by developing new added-value services and solutions such as new payment models. You also contribute proactively to a positive scoring of Sandvik Coromant through supplier's scorecard.

**Your profile/About you**
We’re looking for someone with an analytical approach, a good understanding of customer needs and up-and cross-selling attitude. You know how to create relationships and to communicate positively and effectively across different communication channels, with a consultancy approach and a positive mindset. You have proven skills to handle complex processes and demonstrate strong planning and organizing skills. As we work in an international setting, you have excellent skills in English, both written and verbal. Skills in Swedish, Danish or Finnish is beneficial although not essential.

**Our culture**
Innovation is in our DNA and we are proud to shape the future of manufacturing in close collaboration with our customers and partners. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options. Are you intrigued? Visit us at our website, LinkedIn or Facebook page to get to know us further.
**How to apply**

**Contact information**
Are you curious to know more about this position? Contact your future manager:
Ulrika Tilliander, recruiting manager, +46 (0)70 616 52 95

**Recruitment Specialist**
Heidi Pynnönen
- Sandvik Coromant is part of the global industrial engineering group Sandvik and is at the forefront of developing manufacturing tools and machining solutions, with knowledge that drives the industry standards and innovations demanded by the metalworking industry now and in the next industrial era. Collaborations with educational institutions, extensive investment in research and development and strong customer partnership ensure the development of machining technologies that change, lead and drive the future of manufacturing. Sandvik Coromant owns over 1700 patents worldwide, employs around 7700 staff, and is represented in more than 150 countries._

**Deadline**: Mar 7
**Job-ID**: R0051031

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