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Customer Service Advisor

4 months ago

Chester, United Kingdom Page Personnel - UK Full time

1 year FTC
- Immediate start

**About Our Client**:
The CS&S team also provides important support to customers to help them operate their businesses and their relationship with the customer effectively.
- Primary Duties and Responsibilities:
- Maintain a weekly schedule of calls to pubs/licensees and process their beverage orders.
- Promote key brands to our pubs, ensuring our licensees offer the best product selection to customers.
- Encourage licensee participation in Admiral's online ordering platform and provide assistance in its effective utilisation.
- Skillfully manage incoming calls and digital communications from licensees, internal colleagues, field team members, distribution partners, and suppliers.
- Offer a welcoming, professional, and supportive point of contact for Admiral's licensees.
- Oversee critical tasks integral to the beverage supply service, including time-sensitive actions like order troubleshooting, pick coordination, EDI issue resolution, escalation of nil orders, free-of-charge stock oversight, processing transfer orders, and reporting defective inventory (Tag Returns), among others.
- Display flexibility in tackling additional departmental responsibilities and providing aid as needed.

**The Successful Applicant**:

- Skills and Qualifications:
- Maintains a positive attitude in all scenarios, even when faced with challenging situations.
- Exemplary punctuality and time management skills.
- Proficient and impactful communicator, garnering the esteem of peers.
- Demonstrates a proactive mindset, anticipating opportunities to provide support ahead of time.
- Displays a courteous and self-assured telephone demeanor, treating others with the same respect they desire.
- Exhibits a willingness to go above and beyond for customers, colleagues, and the team.- Resourceful individual with a 'can-do' outlook, adept at devising solutions to circumvent obstacles.
- Tenacious and dedicated, committed to seeing tasks through to their conclusion.
- Prior experience using Excel is essential.

**What's on Offer**:

- Chester town centre location
- 1 Year FTC
- Progression
- Good salary
- Contact
- Charlotte Lynch
- Quote job ref
- JN-082023-6164172
- Phone number
- +44 151 255 3768