Support Administrator
6 months ago
**Location**:Hackney
**Working days & hours**:Mondays, Wednesdays and Fridays (9.00am-5.30pm)
**Salary**:£23,000 (pro rata)
**If you are passionate about education, have excellent interpersonal and administration skills, and have the ability to work in a fast-paced environmentthen we want to hear from you**
Strive Training is an independent training provider that delivers short courses to unemployed adults throughout the UK.
We are looking for an experienced Support Administrator to support our team at the training centre with day-to-day administrative duties.
**What you will be doing**:
- Support the Centre team with the day-to-day implementation of all administrative processes and procedures for the company ensuring they are completed accurately and in a timely manner.
- Support learners being referred to the centre for any courses to complete the online enrolment form (includes their assessment) in a timely manner.
- To be fully up to date with the current schedule of the centre’s courses and to provide any necessary information on these courses to referral partners and learners, as required.
- Daily review of any learners or referral partners who have booked to attend the centre for an assessment or enrolment.
- To follow up and call any learners that fail to attend their assessment, rebook them and ensure they can attend.
- Ensure the provision of tea, coffee and biscuits is available for all learners.
- Be presentable and always take a professional stance at the centre.
- Keep up to date records of learners attending the centre on a daily basis, the outcome of their assessment and if they have been allocated a course.
- Support with telephone communication and enquiries in a professional manner.
- Build and maintain positive relationships with learners to enhance their learning experience.
- Maintain all filing systems and ensure paperwork is stored correctly.
- Promptly and professionally handle day to day queries and any other general operational items that may arise and deal with them accordingly or refer to the Management team.
- Attend team meetings as and when required.
- Ensure any safeguarding concerns are escalated to the Designated Safeguarding Lead.
- Ensure compliance with Health and Safety Legislation and all other relevant legislation.
- Undertake any other administrative duties commensurate with the post.
**Who you are**:
- You’re outgoing with a positive, ‘can-do’ attitude and an admirable work ethic.
- You're passionate about education and willing to go above and beyond to ensure learners have a positive experience while studying at Strive.
- You have excellent administration skills and can work well independently as well as part of a team.
- You have exceptional interpersonal and communication skills.
**Job Types**: Part-time, Permanent
Pay: £23,000.00 per year
Work Location: In person
Reference ID: SAH0524
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