Technology Support Specialist

7 months ago

Belfast, United Kingdom AMS Full time

**Job Title**:
Technology Support Specialist

**Location**:
Belfast

**Working Hours/Shifts**:
Full Time

**Employment Type**:
6 Month Fixed Term Contract

Would you like to be a member of our Resourcing Technology Team offering support to internal colleagues around our tech platforms?

If you have a passion for doing things better - for both your clients and your career - bring it to AMS and unleash your potential.

**What does a “day in the life” of my new team look like?**

**Responsibilities also include**:

- Taking ownership and responsibility for managing and providing support to our internal team and our clients
- Ensuring all tickets and queries that come into the team are accurately and securely processed within the ticketing system to agreed SLA’s
- Managing any business-critical technology incidents via the agreed internal escalation process and pathway including communication to relevant internal stakeholder groups
- Recording and managing all information/data and actions/tasks.
- Developing and maintaining technology documentation for best practise, knowledge sharing and training purposes
- Effectively using the ticketing system (ServiceNow) to track and record any issues received
- Providing support in other areas of the team and work on ad hoc projects as required

**What do I need to succeed in this role?**

**Must Haves**:

- Proven experience of working in a Service Desk Role
- Experience of Troubleshooting
- Ability to work to a ticketing system and to tight Service Level Agreements
- Excellent communication skills
- The ability to communicate at all levels internally and externally
- The ability to build and maintain relationships with key internal stakeholders and external partners
- A strong attention to detail
- Proactive problem-solving skills
- Strong IT skills and computer literacy

**Nice to Haves**:

- Experience of recruitment technology product: Talentlink, Taleo

**Why AMS?**

We strive to do things better for the world’s most demanding brands. Is it challenging? Yes. But it’s a challenge that brings us together, where support, collaboration and inclusiveness empower you with a feeling of belonging.

Bring your goals and ambitions. We give you the trust, independence, and flexibility to run your career your way. Our support will bring you opportunity.

Our evolution is happening now, let’s bring it—together.

**Who will I be working with?**

**Our culture of inclusion and belonging**

AMS is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. We’re dedicated to fostering a work environment that supports, inspires, and respects all individuals. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

**What’s my next step?**

Stage 3: If successful, we’ll arrange** a phone call **to get to know you and your motivations, tell you more about the role and AMS, and answer any questions you may have.

Stage 4: If both you and we agree to continue, we'll set up a** video interview **with the Hiring Manager. Whatever the outcome, you'll receive feedback.

Stage 5: Depending on the role, a successful interview will either result in **an offer** **or** **a second video interview** with a stakeholder from the client or team.

Stage 6: If you’re invited for a second video interview, you’ll receive a call with feedback from our team, and **an offer** if successful.

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