Customer Services Assistant
1 month ago
**About Us and the Role**
**Customer Services Assistant - Libraries**
**Nuneaton Library 29 hours - ending 27th September 2023**
**Coleshill Library 19.25 hours - starting July 2023 for up **to 12months**
The post-holder will be an integral part of a team - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.
ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.
You will also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.
Sundays as required at Nuneaton Library are 10.00-14.00 on a rota basis, enhanced rates of pay for Sunday working & time off in lieu.
Working Patterns
Nuneaton Library 29 hours
Week 1 Week 2
Monday 09.00 - 18.00 Monday 09.00 - 18.00
Tuesday Day Off Tuesday Day Off
Wednesday 09.15 - 18.00 Wednesday 09.15 - 18.15
Thursday 10.00 - 18.15 Thursday Day Off
Friday 10.00 - 17.00 Friday 10.00 - 17.00
Saturday 12.00 - 16.00 Saturday 10.00 - 13.00
Sunday Day Off/Rota Sunday Day Off/Rota
Coleshill Library 19.25 hours
Week 1 Week 2
Monday 09.30 - 12.30 Monday 09.30 - 12.30
Tuesday 09.00 - 17.30 Tuesday 09.00 - 17.30
Wednesday 09.00 - 12.30 Wednesday 09.00 - 12.30
Thursday Day Off Thursday Day Off
Friday 09.00 - 12.30 Friday 09.00 - 12.30
Saturday 09.00 - 12.30 Saturday Day Off
Sunday Day Off Sunday Day Off
Key Skills & Experience Required
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
- Experience of working with members of the public in a customer service environment.
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
- Ability and willingness to deliver promotional activities with customers of all ages.
**Additional Information**
**Closing Date: Monday 17th April 2023**
**Interview Date: Week commencing 1st May 2023**
For the full Job Description and Person Specification please click the link here.
This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
These are the benefits we offer including agile working, enrolment into the Local Government Pension Scheme (LGPS), a valuable part of the pay and reward package for employees working in local government, and a generous annual leave entitlement, plus bank holidays and an additional day at Christmas.
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