Customer Service Advisor
2 weeks ago
Job title: Customer Service Advisor
Job Description: A key client of ours is looking for an enthusiastic and outgoing Customer Service Advisor to assist in their fast-paced environment to be the first point of call for all customer matters.
Location: Warwick, office based
Duration: Temporary ongoing - Monday to Friday 8:30am to 5pm
You will be expected to:
- Act as the first point of contact for all inbound customer calls (high volume)
- Handle queries and complaints through to resolution in a timely and professional manner
- Maintain accurate records by logging and tracking all calls
- Complete administrative duties on a day to day basis
- Work to set quality standards, targets and service levels
- Be able to work collaboratively as part of a team, assisting and supporting colleagues
What are they looking for?
- Previous call centre/customer service experience
- A motivated attitude
- Strong IT skills
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