Immediate start Customer service assistant
3 weeks ago
75 hour Customer Services Assistant role at Atherstone Library.
ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.
You will also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.
Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on Saturdays, staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.
Saturday Day Off
Sunday Day Off
Saturday Day Off
Sunday Day Off
4 GCSE passes, grade C or above or equivalent, to include English and Maths.
~ A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
~ Experience of working with members of the public in a customer service environment.
~ Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.
On the application form please clearly list that you have the 4 GCSE passes, grade C or above or equivalent to include English and Maths. You will need to evidence each of the criteria on the Person Specification in the supporting statement section. If your qualifications aren’t showing in the drop-down box, please include them in the supporting statement.
Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. Warwickshire Pension Fund homepage – Warwickshire Pension Fund '
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. You must be able to speak and provide advice in accurate spoken English to the public.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.
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