Remote Customer Service/ Admin

4 weeks ago

Liverpool, United Kingdom BFFG Solutions Full time

Key Responsibilities:
Customer Service:

- Coordinate with internal teams, including product, sales, and marketing, to gather essential information and resources to resolve customer issues effectively and efficiently.
- Maintain an in-depth understanding of our products, services, and policies to answer customer questions and offer appropriate solutions in accordance with company guidelines and best practices.
- Record customer interactions, transactions, and feedback to identify trends and provide insights for continuous improvement of our customer service processes and overall customer experience.
- Participate actively in team meetings and training sessions to stay informed about company updates, industry developments, and best practices in customer service.
- Create and maintain a comprehensive knowledge base, including FAQs, troubleshooting guides, and other resources to assist customers and facilitate efficient problem resolution.

Administrative:

- Organize, maintain, and update essential company documents, records, and databases to ensure accurate and up-to-date information is readily accessible.
- Assist in scheduling appointments, meetings, and events, coordinating logistics, and sending out calendar invitations and reminders as necessary.
- Support the preparation and distribution of internal and external communications, including newsletters, reports, and presentations.
- Handle incoming and outgoing correspondence, ensuring that messages are directed to the appropriate recipients and responded to in a timely manner.
- Contribute to the development and implementation of office policies and procedures to streamline processes, improve efficiency, and enhance the overall work environment.

Key Competencies:

- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly, concisely, and empathetically.
- Strong organizational and time-management skills, capable of multitasking, prioritizing tasks effectively, and meeting deadlines in a fast-paced environment.
- Exceptional problem-solving abilities and the capacity to think critically, analyze situations, and make informed decisions promptly.
- Outstanding interpersonal skills, with a natural ability to establish rapport and trust with customers and team members alike.
- A keen attention to detail and a commitment to providing accurate, thorough, and consistent information to customers and colleagues.
- Resilient and positive attitude, with the ability to maintain composure and professionalism under pressure.
- Proactive approach to learning and staying informed about company products, services, and policies, as well as industry trends and best practices in customer service and administration.
- Effective collaboration skills and the ability to work both independently and as part of a team.
- A customer-centric mindset and a genuine passion for providing exceptional service and creating memorable customer experiences.
- High degree of integrity and accountability, taking ownership of customer issues and administrative tasks, and ensuring their resolution in a timely and satisfactory manner.

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