Customer Service Specialist

2 weeks ago


Liverpool, United Kingdom Ster Group Full time

Are you a solution-oriented, charismatic, and attentive individual with a knack for providing exceptional customer experiences? Are you looking to join a dynamic team and develop your skills in an engaging work environment? If this describes you, we are excited to offer a unique opportunity for a Customer Service Specialist Remote to become an integral part of our passionate team.

As a Remote Customer Service Specialist, you will serve as the primary point of contact for our customers, guiding them through diverse situations and ensuring their ultimate satisfaction. Your role will involve the following key responsibilities:
**Customer Support**: Actively engage with customers, understanding their needs, and offering prompt, accurate assistance for their inquiries and concerns.

**Communication Mastery**: Utilize excellent written and verbal communication skills to deliver clear, concise resolutions to customer inquiries and issues.

**Listening Expertise**: Showcase exceptional listening skills to comprehend customer challenges and convey empathy while addressing their needs.

**Organizational Familiarity**: Develop an in-depth understanding of company policies, procedures, and product offerings to provide precise, up-to-date information to customers.

**Collaborative Efforts**: Work closely with team members and other departments to handle complex customer situations, coordinating efforts to achieve prompt, effective solutions.

**Continuous Enhancement**: Offer valuable insights on trends and recurring customer concerns to pertinent departments, aiding in the ongoing improvement of our products and services.

**Privacy Preservation**: Adhere to data protection regulations and ensure the security of customer information, maintaining their confidentiality.

**Performance Goals**: Consistently achieve or surpass established performance indicators, such as response times, customer satisfaction scores, and issue resolution rates.

**Professional Growth**: Participate in continuous learning opportunities to refine your skills and stay current with industry trends and best practices.

Essential Qualities:

- **Relationship Cultivation**: Excel at forging strong connections with customers, demonstrating empathy and understanding their requirements.
- **Multitasking and Prioritization**: Expertly manage multiple tasks and priorities simultaneously, maintaining keen attention to detail and the ability to thrive in high-pressure situations.
- **Commitment to Excellence**: Demonstrate an unwavering dedication to delivering exceptional customer service, always striving to exceed customer expectations.
- **Team Orientation**: Embrace collaboration and knowledge sharing to contribute to the overall success of the organization.
- **Critical Thinking**: Possess strong analytical and decision-making skills, enabling effective problem-solving.
- **Flexibility**: Approach change and new challenges with enthusiasm and a positive attitude.
- **Growth Mindset**: Be open to self-reflection, continuous improvement, and learning.

As a Customer Service Specialist Remote, you will play a crucial role in building strong relationships between our organization and our valued customers. Your commitment to delivering exceptional service will contribute to our company's growth and success, and we are excited to support you throughout your professional journey.



  • Liverpool, United Kingdom ITES Distribution Full time

    We're looking for energetic and motivated individuals to step into our Home-based Customer Service Specialist roles. This position, while fully remote, allows you to engage with our diverse customer base and contribute meaningfully to our company mission. As a Home-based Customer Service Specialist, you'll become a vital conduit between our customers and...

  • Customer Service

    2 days ago


    Liverpool, United Kingdom Page Personnel Finance Full time

    The compliance handler role consists of handling client legal case's and their data, logging and inputting this into the system along with personally dealing with personal needs and concerns. Compliance handlers as a whole administrate the second stage ofthe business's internal process, dealing with a number of pre-filtered clients whilst collecting and...


  • Liverpool, United Kingdom Connells Group Full time

    Role - Customer Service Administrator (known locally as Property Manager: Deposit Specialist) Salary - £21,500 per annum Location - Cotton Street, Liverpool, L3 7DY. Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 12noon + 1 Saturday every 5 (9am - 1pm) Employment Type - Full-time, permanent We are looking for an...


  • Liverpool, United Kingdom Renault Group Full time

    _This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with customers, scheduling vehicle service work & taking payments. A...

  • Customer Services

    2 days ago


    Liverpool, United Kingdom Job Match Full time

    **Customer Service Assistant** **Liverpool, UK** - Do you enjoy interacting with customers?_ - Do you thrive in a fast-paced environment?_ - Are you looking for a role where you can transfer your communication and people skills?_ If you answered **YES** to all of the above, this could be the role for you. We’re expanding our customer service division...


  • Liverpool, United Kingdom Travelex Full time

    Customer Service Advisor Asda Travel Money - Walton Liverpool **Job Type**: Permanent/ Part Time Hours per week: 16 hrs. **Salary**: £11.00 per hour Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...


  • Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    Our in-house DCIQ Technical Support Team has received additional investment following the transition to the new RLDatix DCIQ software, a new opportunity has risen as a DCIQ Technical Specialist at NWAS. The DCIQ Technical Specialist will be an internal expert in the use of RLDatix products used throughout the Trust. The post holder will work with the wider...

  • Customer Service

    2 days ago


    Liverpool, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are recruiting for a Customer Service Assistant on behalf of our client, who are a manufacturer based in Speke. The job duties include: - Interacting with actual and potential customers - Managing orders and customer requests - Using computer systems and manual forms of completing information - Answering the phone - Any other job...


  • Liverpool, United Kingdom Homeless Link Full time

    Director of Specialist Services Domestic Abuse Services, Recovery Services, Mental Health Services, Dutch Farm, Chaplaincy 5 Hours per week ( flexible working hours can be agreed) YMCA Together – Across Services 30 Days annual leave plus bank holidays ~ Company Pension Scheme 4% The Director of Specialist Services has oversight for the Domestic...


  • Liverpool, United Kingdom Recruit Right Full time

    **Customer Service Co-Ordinator** **Liverpool** **Salary to £25,000 plus excellent benefits package** We are currently supporting our new client with the recruitment of a Customer Service Co-Ordinator for a growing service business based in Liverpool. They need an experienced, Commercially astute Customer Service professional to work with the client base...


  • Liverpool, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service Advisor** for roles for an insurance client based in the** L37 area of Liverpool.** - Pay Rate is £11.47 per hour. - Overtime and progression **The role of Customer Service Advisor**: - Assisting customers to make changes to customers policies - Helping with customer queries over direct debit payments - Identifying and assessing...


  • Liverpool, United Kingdom Recruit Right Full time

    **Customer Service Co-Ordinator** **Liverpool** **Salary to £25,000 plus excellent benefits package** We are currently supporting our new client with the recruitment of a Customer Service Co-Ordinator for a growing service business based in Liverpool. They need an experienced, Commercially astute Customer Service professional to work with the client base...


  • Liverpool, United Kingdom Communications and Solutions Partners Group Full time

    Are you a customer-focused professional with a passion for delivering exceptional service? We're looking for a dynamic and experienced Customer Service Executive to lead our customer support team and elevate our customer experience. **Duties**: - Provide exceptional customer service to clients in person - Answer incoming calls and respond to customer...


  • Liverpool, United Kingdom BLOOMING PARTNERS LIMITED Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients via...


  • Liverpool, United Kingdom Symons Full time

    Director of Specialist Services Domestic Abuse Services, Recovery Services, Mental Health Services, Dutch Farm, Chaplaincy 5 Hours per week ( flexible working hours can be agreed) YMCA Together - Across Services 30 Days annual leave plus bank holidays ~ Company Pension Scheme 4% The Director of Specialist Services has oversight for...


  • Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Advisor** - ** Location: Liverpool City Centre**: - ** Salary: £19,048 basic**: - ** Contract: Full time, Permanent**: - ** Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4)**: - ** + Excellent training and progression opportunities** **The main duties of a Customer Service Advisor are**: - Capturing...


  • Liverpool, United Kingdom Bosch Group Full time

    Company Description **Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the...


  • Liverpool, United Kingdom Bosch Group Full time

    Company Description **Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the...


  • Liverpool, United Kingdom Adepto Technical Recruitment Full time

    **The role**: Customer Service Advisor (12 Month Contract) **Location**: Liverpool **Working Arrangements**: Mon-Fri 8am to 4:15pm / 8:45am to 5pm rotating. **Hybrid Working**: Mondays and Fridays working from home with Tuesday, Wednesday and Thursday from the office **Background**: Are you a dynamic and customer-focused professional with a passion for...


  • Liverpool, United Kingdom Pertemps Liverpool Full time

    **Customer Service Advisor Wavertree £10.00 per hour Monday to Friday 9am to 5pm. One in four/five Saturdays 8:30am to 12:30pm Six months temporary, potential for permanent Office / Call Centre based** The main duties of a Customer Service Advisor are: - Handle inbound calls within the contact centre - Provide customers with ongoing support for electrical...