Band 4 Community Wellbeing Officer

8 months ago


Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time

Manage project engagement activities within a certain area of the BCHC profile ensuring the project objectives are delivered and deadlines achieved. Understanding the needs of the beneficiaries and collecting necessary information to offer the appropriate support including signposting and referrals to external agencies. Manage feedback and complaints from patients or individuals and seek to resolve issues in a proactive and patient or individually orientated manner. Communicate effectively, appropriately and compassionately with patients, carers and families via phone and face to face in relation to all project activities.

Work alongside services to ensure the direct access to wellbeing model is understood and embedded to enable patients and their carers to receive the support available to help individuals live better for longer and supporting people to be warm and well at home. Produce information in accessible forms taking account of the diverse needs of our patients and individuals, seeking support from wider BCHC services as required. Engage with individuals to give specific advice or complete tools related to the project outcomes including but not limited to health services, energy efficiency and initial benefits screening. To support stock levels ensuring items are regularly ordered and to raise requisitions via external support partners as specified by the senior project staff.

To support in the scoping and delivery of events, ensuring the project has a visible presence at events to maximise impact. Record, analyse and monitor evaluations following attendance at events or after a contact ensuring the projects predetermined goals have been achieved. Maintain confidentiality in all aspects of duty including patient and carer data. Support junior staff with any training needs and provide direction and supervision as required.

To delegate tasks appropriately to junior staff as needed in terms of team generic inbox, leaflet packs, venue bookings, calendar planning etc. This may require allocating and re-allocating tasks to meet organisational and team delivery and requirements. To provide senior staff with regular updates flagging where there are issues regarding Individual and team capacity/ venue issues/ issues with ability to meet demand as pre-determined by the project. To co-ordinate, monitor and problem solve scheduling of the wider project activities where staff are off sick or there is a clash in appointments, by liaising with senior staff to reduce cancellations of activity.

To promote the wider charity objectives and activities to increase the reach of the charity and its impact Attend and participate in team meetings and other ad hoc meetings when necessary.



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