Partner, Head of Technology Operations

6 months ago

London, United Kingdom Knight Frank Full time

Reference No- 29083- Job Title- Partner, Head of Technology Operations & Projects- Type- Permanent- Salary Range- Competitive- Division- Business Services- Sub Division- Business Services- Department- IT Operations (10001020)- Location- 55 Baker StreetKnight Frank is looking to strengthen its Technology division with the appointment of a Head of Technology Operations & Projects leader to support the Group Head of Technology with the operational and strategic direction of Knight Frank Technology, across multiple geographies.

The individual is required to operate at senior level and fulfil expectations across the full range of technical areas, as well as people leadership and development of the Operations & Projects functions. As deputy to the Group Head of Technology, they will be required to lead the Technology strategy based on the Knight Frank vision and corporate business plan.

Stakeholder management, both internal and external, is a key requirement, as is building a model whereby business partnering is front and centre of the this function. Although the role is to oversee the Operations and Project delivery, it will be required to work alongside the other Technology functions, such as Architecture, Software Engineering and Business Partners to support the successful delivery of our services.

Operationally, the role will ensure the Technology function operates efficiently using effective operating and sourcing models based on market best practice and experience. This individual will plan, coordinate, direct and design Technology-related activities and will work closely with decision makers in other functions to identify, recommend, develop, implement, and support cost-effective technology solutions. The role is commercial and required to negotiate and manage supplier relationships.

Strategically, the role will be responsible for working with the Head of Enterprise Architecture on developing the Technology strategy, based on the direction set out by the business heads, the Knight Frank vision and business plan. The Technology strategy is evolving and needs to be leading and competitive. The role is required to play a key role in the development of our Digital and Data strategies, leading, inputting and advising from an Technology perspective, as well a building the operating model that is fit to support each of the Technology, Digital and Data strategies.

From a geographic perspective, the role will be required to evolve the Global operating model. This means working with the Head of Regions/Countries to develop global standards for Technology, building an operating model that is financially and operationally efficient for the Knight Frank businesses.

**Who are we?**

Established in 1897, Knight Frank is the leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors. Head quartered in London, Knight Frank has more than 20,000 people operating from over 400 offices across 58 countries. We provide market-leading advice and transaction support to investors, corporates and homeowners for their personal and business property needs. We back this up with industry-leading technology and market research.

**Responsibilities**:
**Acquisition & Deployment**
- Input into the improvement and growth of the Technology infrastructure and systems using best practice and market tested approach
- Lead the Technology Department finance function, including purchasing, budgeting, and budget review
- Support colleagues in developing business case justifications and cost/benefit analyses for Technology spending and initiatives
- Support colleagues in the development and implementation of all Technology policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision

**Leading the team in**:

- Building a first class, market leading service with associated SLA’s and KPIs
- How to be true business partners and add value to the business, not just be a ‘support function’
- Keeping the security of Knight Frank, a key priority in our delivery
- Managing demand and being able to prioritise
- Keeping ahead of technology advancements
- Being decision makers and inputting to the success of the Technology function
- Personal development and how to be good Technology leaders
- Supporting each other and the Knight Frank people agenda
- Making the Technology function efficient, inputting ways to run in a cost-effective manner

**Experience & Skills Required**:

- Technology skills leadership in large organisations
- Implementing operating models across multiple geographies
- Variety of sourcing models, adaptable for different businesses
- Leadership of large complex technology and business focused programs
- Senior stakeholder experience, internally and externally
- Implementation of the business partnering model
- Data strategies and experience with implementation and data analytics

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